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Reimagining Startup and Enterprise Innovation

FAQ

Congratulations, you’ve made to the end of our alumni series! We’ve given you our best advice for jumping in to your new Oracle Cloud experience.

In this last installment, we are going to answer some technical questions we frequently hear. For non-technical questions, please contact our business development team.

Q: How can I migrate from an expired, suspended or terminated subscription?

A: For a suspended subscription, you are going to have to request a short extension from our business development team to reactivate your subscription before you can migrate. The same goes for an expired subscription, although it may not be possible to reactivate a subscription that is expired for longer than 30 days.

If your subscription has been terminated, you will have to start over, as terminated service instances (virtual machines, block volumes, network, etc.) are purged.

Q: What should I do if a specific service is not available in the new subscription?

A:  Report the issue directly to My Oracle Support, and when necessary ask for additional escalation support through the Startup Portal.

Q: Are my current service limits going to be migrated to the new subscription?

A: No, you will have to request new service limits through the OCI Console or My Oracle Support for infrastructure and database services, and My Oracle Support for all other services. When necessary, ask for additional escalation support through the Startup Portal.

Q: Can I use the same cloud account name and e-mail address as before when signing up for the new program?

A: No, you need to use a different cloud account name and e-mail address for the new subscription.

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