If their web site is representative..

.. then XM Radio is doomed.

Got one of their radios as a christmas gift.  Tried to register it using their web site but had to give up and use the phone...

I was expecting a simple form like "what's your radio's serial number, and what's your credit card number?"

What did I find?  Broken Javascript causing "next" buttons to not work in the signup forms.  Large warnings that we are not to use the "back" button, but when you use their form's "back" button, it seems to screw up your state just as badly, leaving me with two or three stranded half-registered user accounts.

There's also apparently no way to "rescue" a half-registered radio without calling in to their support number.  (What's their threat model here?  Altruistic bandits paying for premium services on someone else's radio?)

Lots of nosy questions on the website ("where are you going to use the radio?").

(And even more nosy questions over the phone, like "what is your birthday?").

Wow.


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