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News, tips, partners, and perspectives for the Oracle Solaris operating system

  • December 4, 2017

Oracle Solaris 10 Support Explained

Scott Lynn
Director of Product Management, Oracle Linux and Oracle Solaris

With Oracle Solaris 10 Premier Support ending on January 31, 2018, we've been getting questions about the different support options for Oracle Solaris 10 going forward. I'm going to attempt to answer all your questions here.

Types of Oracle Solaris 10 Support

After January 31, there will be two types of support available for Oracle Solaris 10. These are Extended Support and Sustaining Support.

Here is what each of those gives you or doesn't give you according to our Oracle Lifetime Support Policy: Oracle and Sun System Software Document (edited to remove references to Oracle Linux for clarity):

Extended Support

For selected Oracle Solaris operating system software releases, Oracle may extend the technical support period by offering Extended Support for a three year period. With Extended Support, you receive access to technical experts, backed by industry leading online tools and knowledgebase resources. You benefit from:

  • Major product and technology releases for Oracle Solaris operating system software
  • Program updates, fixes, security patches, security alerts, and critical patch updates for Oracle Solaris operating system software
  • Upgrade tools/scripts (when offered)
  • General maintenance releases, selected functionality releases and documentation updates (when offered)
  • Access to My Oracle Support (24x7 web-based customer support systems), including the ability to log service request online Assistance with service requests 24 hours per day, 7 days a week
  • Right to use Oracle Enterprise Manager Ops Center
  • Non-technical customer service during normal business hours

Extended Support does not include:

  • Certification with most new third-party products
  • Hardware certification

Sustaining Support

For selected products, Oracle may offer Sustaining Support for an indefinite period. Sustaining Support applies after Extended Support expires or should you not purchase Extended Support, immediately after Premier expires. With Sustaining Support, you receive continued access to technical experts, backed by industry leading online tools and knowledgebase resources. You benefit from:

  • Program updates, patches, fixes, security patches and security alerts created during the Oracle Premier Support period
  • General maintenance releases, selected functionality releases and documentation updates created during the Oracle Premier Support period
  • Upgrade tools/scripts created during the Oracle Premier Support period
  • Assistance with service requests, on a commercially reasonable basis, 24 hours per day, 7 days a week
  • Access to My Oracle Support (24x7 web-based customer support systems) , including the ability to log service request online
  • Non-technical customer service during normal business hours

Sustaining Support does not include:

  • New program updates, patches, fixes, security patches, security alerts, critical patch updates, general maintenance releases, selected functionality releases, documentation updates or upgrade tools
  • New critical patch updates for Oracle Solaris operating system software
  • New upgrade tools
  • Certification with most new third-party products
  • 24 hour commitment and response guidelines for Severity 1 service requests
  • Previously released fixes or updates that Oracle no longer supports
  • Hardware certification

What does that all mean?

Well, let's start with Extended Support. Oracle Solaris 10 Extended Support will continue to supply you with fixes, security patches, security alerts for Oracle Solaris 10 similar to Oracle Solaris 10 Premier Support for 3 years.  It doesn't, however, include new hardware support.

After 3 years, Extended Support ends, and your only option is Sustaining Support. Sustaining Support includes all fixes up to the point you entered Sustaining Support (more on this in a minute). It doesn't include any new fixes beyond the date you entered Sustaining Support nor does it include new hardware tools.

Oracle Solaris Licensing

Now, an important part of support is how it interacts with Oracle Solaris licensing. When you purchase Oracle x86 or Oracle SPARC servers, you are granted a non-exlusive, royalty free, non-assignable limited license for Oracle Solaris for the exact version of Oracle Solaris that shipped on that machine, or, in the case of Oracle SPARC M7 and Oracle SPARC M8 systems, that was available at the time of delivery. You can read the license here, if you'd like.

It is Oracle Solaris Support that gives you access to additional patches and updates. Your Oracle Solaris Support contract also has a license that is associated with it. That license is only valid as long as the support contract is maintained. When support lapses, the license becomes invalid, and you are no longer entitled to any new fixes, patches, updates, etc.

If you purchase Oracle Solaris Premier Support for Non-Oracle x86 Hardware, that support contract grants you a license for Oracle Solaris. That license is valid while Oracle Solaris Premier Support for Non-Oracle x86 Hardware is maintained. If you stop support, you are no longer entitled to any new fixes, patches, updates, etc.

What does it mean February 1?

Oracle Solaris 10 Premier Support ends on January 31st, 2018. You will have to choose 1 of 4 options before then:

  1. Continue your Oracle Premier Support for Systems or Oracle Premier Support for Software subscription and migrate to Oracle Solaris 11 free of charge.
  2. Transition to Oracle Solaris 10 Extended Support and be entitled to continue to receive updates as you already have been.
  3. Transition to Oracle Solaris 10 Sustaining Support. You will be entitled to patches that were available as of January 31, 2018. So, even if your systems aren't quite up to date, you will be able to update them to those fixes in the future.
  4. Discontinue Oracle Solaris 10 Support.

I hope this helped explain what your options are beginning on February 1, 2018. Please ask any other questions you may have, and reach out to your Oracle Sales Team so they can work with you on the next steps.

Join the discussion

Comments ( 20 )
  • Jorge Chiang Friday, January 12, 2018
    I'm sending this question on behalf of a customer. If a customer is runnin g Solaris 11 on a SPARC server for which they are paying Premier Support. DO they have to pay Extended support if they add Solaris 10 Zones?

    Thanks

    Jorge Chiang
  • Scott Lynn Friday, January 12, 2018
    Hey Jorge,
    If they want any additional patches for the Oracle Solaris 10 Zones, then, yes they need to pay for Extended Support. If not, then no.
  • John Philcox Tuesday, January 16, 2018
    I think I already know the answer to this question but I would appreciate a confirmation from Oracle because it will affect several contracts.
    We currently have a number of T4, T5 and T7 servers running Solaris 11 and Solaris 10 Logical Domains. These all have Oracle Premier Support at the moment. Will we need to uplift all of these contracts to include Solaris 10 Extended Support from 1st February 2018, in order to continue to be able to patch the Solaris 10 Logical Domains?
    Thanks very much
  • Scott Lynn Tuesday, January 16, 2018
    Hi John,

    Thanks for the question. Yes, you'll need to pay the uplift if you want to continue to patch the OVM for SPARC Logical Domains.
  • Tim Opelt Thursday, February 8, 2018
    I am assuming this is for software support only (Extended or Sustaining) and does not include the hardware maintenance as well. Asked another way, we would only want the software support and not hardware maintenance, is that how this is priced and rolled out?

    Thanks!

    Tim
  • Scott Lynn Thursday, February 8, 2018
    Hi Tim,
    Thanks for your question.

    Yes, you can purchase Extended Support or Sustaining Support for Operating Systems. It doesn't include hardware support.
    For Oracle Systems, Sustaining Support is 8% of the original cost of the hardware and Extended Support is 8.8% (10% uplift) of the original cost of the hardware (for the first year).

    Scott
  • Lesley Wednesday, February 14, 2018
    How do we order/quote for extended support? In the cart? Is it a sku?
    Does it need to be taken offline?
  • Scott Lynn Wednesday, February 14, 2018
    Hi Lesley,
    Good question!
    At this time, you'll need to contact an Oracle Sales Representative to purchase Oracle Extended Support (if you have Oracle Premier Support for Systems) or Oracle Extended Support for Operating Systems.
  • Filip Francis Monday, February 19, 2018
    Hi Scott,

    Question regarding the number of license to buy.
    Lets say we have 2 T5-4 machines with a couple of ldoms running solaris 11.3 and running in those ldoms a couple of branded 10 zones.
    Now from what i can read is that we need extended support for getting patches for solaris 10.
    So now the question is for license .
    the extended support is that per branded 10 zone or is that one extended license per machine for branded 10 zones regardles of how many brandd 10zones you are running?

    REgards
    Filip
  • Alan Koh Tuesday, April 10, 2018
    Hi Scott,

    We are running a couple of SPARC M10-1 servers on Solaris 10 and we are already paying for Oracle Premier Support for System.

    Do we still need to pay for Solaris 10 extended support ?
  • Scott Lynn Tuesday, April 10, 2018
    Hi Filip,

    Thank you for your question.

    Oracle Extended Support is an up-charge on your current Premier Support. So, it is 1x per machine.

    For year 1, it is 10% additional of whatever you are paying for Premier Support for that machine, and isn't tied to the number of Branded Zones you are running.

    Thanks,
    Scott
  • Scott Lynn Tuesday, April 10, 2018
    Hi Alan,

    Thank you for your question.


    Your Premier Support automatically became Sustaining Support on Feb 1, 2018. Premier Support and Sustaining Support have the same part number. This makes it easy to go from Premier Support to Sustaining Support without having to concern yourself for when the transition happens.

    Oracle Extended Support is an up-charge on your current Premier/Sustaining Support.

    For year 1, it is 10% additional of whatever you are paying for Premier/Sustaining Support.

    Thanks,
    Scott
  • Bernard duBreuil Tuesday, April 24, 2018
    How to I order Oracle 10 extended support for this account? How much does it cost to support one Ultra 45 system?
  • Randy Neville Wednesday, April 25, 2018
    First, thank you for the blog information, it is very helpful.
    I want to confirm if I am reading the above correctly. For Oracle Solaris Support for Non-Oracle x86 Hardware, is there no option for Extended Support? What are the options available for Non-Oracle x86 Hardware?

    Thank You
  • Scott Lynn Wednesday, April 25, 2018
    Hi Randy,

    Thanks for the question. Extended support for Non-Oracle x86 hardware. Like all of our Extended Support offerings, it needs to be ordered through a support sales representative.
  • William Ramthun Friday, June 29, 2018
    I have multi year Oracle Solaris (Sparc) OS-only support contracts already paid and expiring in 12/2018. Do I understand this correctly that Oracle is changing the support agreement of an already paid support contract? So now I have to pay an addition 10% of whatever I paid for the existing support contract to continue to access Solaris 10 patches?
  • Joe Stewart Tuesday, August 7, 2018
    Finding out about this late in the game but I was just informed by the datacenter hosting our Oracle 11g database application running on Solaris 10 (SPARC) servers, that the datacenter does not have an extended support contract and thus cannot obtain security patches for the July CPU and beyond. I am also being told that upgrading to Solaris 11 is not possible this FY. What options are the options and costs to obtain Solaris 10 security patches? What is the cost to upgrade to Solaris 11?
    Thank you.
  • Scott Lynn Wednesday, August 8, 2018
    Hi Joe,
    In order to get the latest security patches for Oracle Solaris 10 (those released after January 2018), you need to purchase an Extended Support contract. Extended Support is 10% of what you paid for your current Premier Support contract (Sustaining Support is Premier Support but the software being supported is now in the Sustaining Support timeframe, as Oracle Solaris 10 currently is). It's an addition to Premier Support.
    There is no cost to upgrade to Oracle Solaris 11. If you have a current Premier Support/Sustaining Support contract, that covers support for either version of Oracle Solaris.
  • Andrew Wayans Tuesday, September 4, 2018
    Hi Scott

    Our company has purchased extended support for Solaris 10 for the three years from 1 Feb 2018 onwards. Can I confirm that at the end of this three year period, upon moving to sustaining support, that there would be no NEW security patches issued/available to address any vulnerabilities discovered after 1 Feb 2021?
    Thanks
  • Scott Lynn Tuesday, September 4, 2018
    Hi Andrew,

    Thanks for asking.

    Yes. That is the case. After January 2021, there will be no new security fixes for Oracle Solaris 10.

    However, Oracle Solaris has the industries strongest compatibility guarantee (http://www.oracle.com/us/products/servers-storage/solaris/solaris-guarantee-program-1426902.pdf). So, the vast majority of applications can move directly to Oracle Solaris 11.

    Scott
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