This post was originally published on November 10th, 2016.
We are thrilled to announce that every Oracle Social Cloud customer with access to Engage can now leverage a brand new engagement experience.
To deliver on the promise of meaningful social engagement, brands need to quickly monitor and respond to high volumes of conversation. With several active social networks in play, plus mentions taking place away from owned sites (like consumer reviews, message boards, etc.) this can be a daunting task.
The new Engage empowers brands to manage all of these activities through a visually inspired, easy-to-navigate interface.
Designed with customization and flexibility in mind, these enhancements offer greater efficiency for community managers, service agents, and anyone who needs to keep their finger on the pulse of social chatter. A few key benefits:
Since its inception, Oracle Social Cloud has actively collaborated with our customers to hear suggestions for improving the SRM platform. With your feedback in mind, we make continuous efforts to modernize and personalize your experience. The new Engage interface is just one of these latest initiatives.
We hope you’re as excited as we are about an enhanced Engage experience. If you are an active Social Cloud user, jump in and try it out! We can’t wait to hear what you think.
And stay tuned for more updates, new Engage is just the beginning!
This blog comes from guest author Samantha Liu, Principal Product Manager for Oracle Social Cloud.