Oracle Social Spotlight

Great Customer Service Quotes for the Social Enterprise

October 8, 2013 By: Amy Sorrells

Did you know that this is Customer Service Week? Whether it’s B2B or B2C, the focus is shifting to customer experience and customer-centricity; not just in marketing but across entire organizations as the reality sinks in happy customers are good for bottom lines. We’ve always known that but have been able to get away with not doing anything about it…until social came along and gave the public power.

So given that some of the most engaged tweets to come out of Oracle OpenWorld this year were quotes around good customer experiences, and since quotes tend to inspire further moves in that direction, we treat you to some of the best.

Your most unhappy customers are your greatest source of learning –Bill Gates

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. –W. Edwards Deming

Business is a cobweb of human relationships –H. Ross Perot

Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter –Simon Mainwaring

Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves. -Steve Jobs

By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it’s time to do business –Harvey Mackay

Never treat your audience as customers, always as partners. –Jimmy Stewart

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself –Peter Drucker

Employers only handle the money. It is the customer who pays the wages. –Henry Ford

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works. –Jeff Bezos

Well done is better than well said. -Benjamin Franklin

Being on par in terms of price and quality only gets you into the game. Service wins the game. -Tony Allesandra

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. -Kevin Stirtz

There are no traffic jams along the extra mile. -Roger Staubach

One customer well taken care of could be more valuable than $10,000 worth of advertising. -Jim Rohn

The deepest principle of human nature is the craving to be appreciated. -William James

@mikestiles @oraclesocial
Photo: stock.xchng

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