5 Secrets to Marketing and IT Collaboration Success
By Mike Stiles on Jan 10, 2014
Today’s post is from Jack Newton, Dir. of Outbound Product Management & Strategy for Oracle Social Cloud. He shares results from the new Oracle, Leader Networks and Social Media Today study on Marketing/IT collaboration inside the enterprise.
If you’re hoping that congress comes together in 2014, it’s probably a lost cause.
But it can be a different story with Marketing and IT leaders in modern organizations.
In Oracle’s Socially Driven Collaboration study, 26% of Marketing and 36% of IT leaders report that they collaborate frequently – with Marketing leading the charge. While that’s great, it’s disappointing that 20% of Marketing and a whopping 38% of IT leaders collaborate rarely or never.
For those who don’t collaborate, they’re holding themselves and their organization back.
In fact, 74% Marketing and 71% of IT leaders collaborating more report that they are more effective as professionals. With the business benefits that can come from collaboration, the C-Suite has a vested interest in creating a strong culture of collaboration, too. Some of the benefits include:
- Stronger/more compelling marketing messages (54% Marketing; 51% IT)
- Faster speed to market with products and services (47% Marketing; 43% IT)
- Greater adoption of the products or services offered (40% Marketing; 42% IT)
- Reduction in project costs (23% Marketing, 36% IT)
- Fewer defects in products or services offered (26% Marketing, 27% IT)
How can you bridge the collaboration gap?
1. Get C-Suite Buy-in for Shared Goals
When it comes to the quality of collaboration between groups, 57% of Marketing and half of IT respondents classify their level of collaboration as being only “adequate.”
Turn the tide by tapping into the widespread belief among executives about the potential for social to transform business. An MIT Sloan Management Review executive study shows that 70% of senior leaders indicate that social business presents an opportunity to fundamentally change the way their organization works.
2. Understand the Perspective of Your Peers
For those who do see the benefit of collaboration, it can be frustrating to get the cold shoulder from the other team. More Marketers (17%) report that while they see the benefit, their peers in IT are not receptive.
Why is this a problem? A Lightspeed Research study shows that 25% of customers who complain on Twitter or Facebook expect a response within an hour. If the organization isn’t set up for social customer service, bring IT’s experience with organization-wide technology rollouts and Marketing’s experience with social together to fix it.
3. Be the Role Model
Over the past 12 months, 41% of Marketing and 38% of IT leaders say they have engaged in more collaboration. This means there’s a lot of room for improvement, since the majority of Marketing (56%) and IT respondents (60%) report no change.
Don’t be the anchor that’s weighing the company down. Kick things into gear by picking one point of customer pain or a business priority that has both IT and Marketing implications, then reach out. Be persistent.
4. Find Meaningful Metrics
Pick two or three initiatives that are near-term so you can show impact sooner rather than later. Use the list above for some ideas.
5. Carefully Choose Tools and Technology
Your new bargain basement bike may be able to get you to work now, but it’s not going to be very helpful when your job moves across town… in the wintertime… in the middle of a polar vortex.
One-off social tools are similar. The cost incurred when adopting short-term solutions and then switching to integrated tools can potentially be more than the money saved.
According to one IDC analyst, “aggregating into a new user experience (UX) or augmenting an existing one requires social tools to be integrated with other enterprise systems and needs to be embedded inside the work processes to get the most value.”
Want to learn more?
Download the study to see more findings and read interviews with social media leaders from Whole Foods Market, Chubb and Shell. They share tips and lessons learned that could be applied to almost any business on the journey to becoming more collaborative.