By Mike Stiles on Apr 08, 2014
“Is social marketing over”?! It’s a question that might come as a bit of a shock seeing as how many brands are still in the “just getting started” phase of it.
So to get an answer to our question, and to lessen the shock, we should probably determine just what “social marketing” means. The method of marketing to people by building relationships with them and winning their trust is hardly anything new. Door-to-door vacuum cleaner salesmen figured that out long ago.
So social is not a marketing method. It’s a medium, a type of media. Look…it’s even right there in the name, social media. It’s a utility, a stage, a delivery and measurement system. It's a way for brands to utilize new technologies to get messaging to customers and prospects, and to help those people receive it in a way that lines up with how they’ve adopted technology into their personal, day-to-day lives.
So if you aren’t social marketing on the medium of social, what are you doing? You’re content marketing and influencer marketing. You’re not “putting out a social.” You’re putting out content and using the medium of social to do it. Certainly it’s unlike any other medium we’ve had access to before. It’s empowered the consumer, upped the mandate of real-time, raised the value of providing real value, and demanded two-way interaction.
Because of that, the medium has also come to be used for functions that formerly were not, but that are increasingly coming under, marketing’s domain; eCommerce, Customer Service, A/B Testing & Research, Recruiting, even Sales & Fulfillment.
This, my friends, is the social-enabled enterprise. In it, CMO’s have more responsibilities and accountability than ever, and it’s the utility of social coursing through the organization like electricity, touching and integrating its multiple components, that has created this new business reorganization.
So the perception that you’re doing “social marketing” when you post on Facebook is technically true. But that’s like saying you’re doing print marketing when you publish a book. In both examples, what you’re actually doing is content marketing. You’re just employing two different types of media to do it.
Now, how does this mental delineation help you?
One, it should underline the degree of importance you should be putting on content creation. Two, it should shorten the debate over whether to “do” social. Marketers today are still driving social with the parking brake on, shocked that such an approach isn’t resulting in immediate, astonishing rewards. Are you prepared to attempt content, influence and event marketing while either eliminating or keeping a stranglehold on the entire medium of social? It’s akin to a CEO saying, “we’re serious about growing this business, but by golly we’re going to do it without phones.”
If you’re approaching social as a method and not embracing it for the medium that it is, then broadcast, print, and outdoor will no doubt still welcome you with open arms. Who knows, there might even be a nostalgic, anti-modern marketing charm to it.
Photo: Mateusz Stachowski, stock.xchng