Oracle Social Spotlight

Social + Customer Service

Midweek OOW Recap: Social Service Shines

Missing OpenWorld this year? Our Social Recap has you covered. The central theme from the first half of Social Cloud at #OOW16 is Social Customer Service. A few...

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Social Cloud

Looking Forward to Oracle OpenWorld 2016

Written by Angela Wells, this post originally appeared on the Oracle Applications Blog. Wells is Senior Director of Outbound Product Management for Oracle...

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Best Practices

Measuring Your Social Campaigns: 3 Keys to Success

Key Questions to Ask a Social Vendor is a series written by Social Cloud Product Marketing Manager Whitney Durmick. Whitney has empowered hundreds of...

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Best Practices

Social Listening You Can Actually Use

Key Questions to Ask a Social Vendor is a blog series written by Social Cloud Product Marketing Manager Whitney Durmick. Whitney has empowered hundreds of...

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Infographics

Infographic: Mack Trucks' Social Success

Mack Trucks has experienced tremendous growth on social media. Read their story and check out their amazing numbers.   An excerpt from the recent post "Mack Truck...

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Infographics

Infographic: Demystify the Social Customer Experience

Infographic provided by Krystal Rose Berry, CX Social Solutions Consultant at Oracle.  You might remember a recent blog post called Stand Out by Adding Social to...

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Best Practices

Looking for a Social Platform that Scales? Start with the Right Questions.

Key Questions to Ask a Social Vendor is a series written by Whitney Durmick. Whitney has empowered hundreds of SRM customers to drive tangible business results...

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