Oracle Social Spotlight

Best Practices

Case Study: #WatchMeNeighNeigh

If you’re not a horse (or mint julep) enthusiast, tomorrow might not be special for you. NBC Sports has plans to change that. For the 2016 Kentucky Derby, NBC...

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Oracle Social Life

3 Things We Learned At The Modern CX Conferences

Oracle's Modern Customer Experience Conferences were held in Las Vegas last week. It's essentially four conferences in one: Modern Service Experience, Modern...

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Social Media Events

Highlights from Social Media Marketing World, Day Two

For social media marketers who aren’t able to attend Social Media Marketing World, here’s a highlight of the major sessions from Tuesday. In case you missed it,...

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Social Media Events

Recap of Social Media Marketing World - Day One

For social media marketers who aren’t able to attend Social Media Marketing World, here’s a highlight of the major sessions from Monday. Keep in mind, it’s...

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Oracle Social Life

This Week In Social: April 11 - April 15

We get it - you’re a busy social media marketer. When you’re not responding to emails, creating content, or having a life outside of work, it’s impossible to...

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Best Practices

You Asked, They Answered: How Southwest Airlines Does Social Customer Service

At South by Southwest, we held a session called, "Is Twitter The New Customer Call Center?" where we discussed how major brands provide customer service on...

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Social + Customer Service

Stand Out By Adding Social To The Customer Experience

In a blue ocean of competitors, new products, and informed consumers, brands struggle to stand out. So how does a brand stay on top of customers’ minds, build...

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