Often when you start using Oracle SOA Suite11g and BPEL you need a mechanism to help the end users keep track of the progress of the overall process instances. The EM shows this to administrators, but this is not suitable for end users.
What about the worklist application?
The SOA Suite offers the worklist application to handle tasks and to view progress using views and reports. It shows human tasks, crossing multiple process definitions. It does not show invocation of services or specific data changes in the process. The figure below shows three instances of one specific process definition. In this example relevant milestones are reached when the process starts, the first automated step is executed, the second human task is executed and when the process ends. In the worklist application you would be able to see what human tasks are open or executed by which user. With the worklist application you can't keep track of the first, second and last milestone, only of the third one because that is the only one associated with a human task. Read the complete article here.
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