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May 16, 2018

Techniques used to build PaaS4SaaS Mashup using Oracle Application Builder Cloud Service by Angelo Santagata

Juergen Kress
PaaS Partner Adoption

Introduction

Oracle ABCS is Oracles new citizen developer service allowing citizen developers the ability to quickly build applications for the web/mobile web. A common request from SaaS customers is the desire to have both standalone and embeded custom screens for their SaaS solutions. These obviously need to be feature rich, sexy UIs and above all built quickly. Before ABCS was announced, the best answer for this was for the business user to get a developer to build the application using a web framework, e.g. Oracles Java based ADF Framework or, HTML5 frameworks like Oracle Jet or Angular. For complex applications this would be appropriate but for simple applications it is an overkill and clogs up IT/developers time.

This blog article goes through a simple PaaS/SaaS usecase where we explore the architecture, and design principles, used to create a rich user interface using the ABCS Service. Specifically this usecase mashes up data from more than one datasource, namely Oracle Sales Cloud and Service Cloud and additionally integrates with external services like Google maps.

The classic “Customer 360 Use case”

In this use-case, the business user wants to view their customers in three categories. Customers who are considered “Hot” are those with open opportunities in Sales Cloud. Customers who are considered “Supporting” are ones with open Service cloud tickets and finally the rest are considered “Passive” customers. Additionally the user wants to display the customer locations on map and show a relevant graph of the customers against the open opportunities/incidents.

In addition the user wants to be able to drill into a specific account and see the details of the account, their opportunities in Sales Cloud and the customers related Incidents in Service Cloud. Read the complete article here.

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