Tuesday Nov 18, 2014

New release of Solution Accelerators now available on OTN By Cesare Rotundo

The new release of Solution (aka: Process) Accelerators is now available on OTN. This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.
Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.
The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.
Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.
Other accelerators have also been improved, including:

  • Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire
  • eForms Management, now with the option to remotely deploy a Citizen eForm for submission
  • Internal Service Requests, now with examples of department-specific approval tasks
  • Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite. Read the article here.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Tuesday May 06, 2014

BPM Solution Catalog

This is a live catalog of partner solutions available on Oracle BPM 11g .The solutions showcased here in the catalog have been nominated by Oracle BPM Partners. In addition, to the Partner solutions, Oracle Process Accelerators are also available for customers and Partners to get started with Oracle BPM.

To list your solution in the Oracle BPM Partner Catalog, please contact Partner Solution Catalog Team.

BPM Partner Solutions listed belong to the following sectors:

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Jan 16, 2014

Why is Specialization important for you? Oracle promotes Specialized Partners towards the customer base!

In the latest Fusion Middleware newsletter edition Oracle promoted the Specialized Partners towards the customer base. If you are not yet Specialized – start the process today. If you are Specialized make sure that you add your profile and services in the Solution Catalog – to make sure that our joint customers can find you!

FIND AN ORACLE PARTNER:

Oracle Specialized PartnerOracle Exastack PartnerOracle Validated Integrations

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Monday Nov 19, 2012

Oracle BPM Partner Solution Catalog

This is a live catalogue of partner solutions available on Oracle BPM 11g .The solutions showcased here in the catalogue have been nominated by Oracle BPM Partners. In addition, to the partner solutions, Oracle Process Accelerators are also available for customers and Partners to get started with Oracle BPM.

To list your solution in the Oracle BPM Partner Catalogue, please contact Partner Solution Catalogue Team
BPM partner solutions listed belong to the following sectors:

You can also check out Oracle Partner Network for a comprehensive list of Oracle BPM partners.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Friday Sep 21, 2012

BPM Solution Catalogue–promote your process templates

Oracle’s BPM Solution Catalogue showcasing our solutions with partners is now live. Take a look at the initial entries here. We are planning to use this catalogue not only to publish and highlight successful BPM implementations but also will be running campaigns in industry verticals with your solutions. If you have delivered a successful implementation in BPM and think it could be reused and applied again in a similar scenario in the same industry or in a similar environment, then we are keen to know about it and will add it to the solution catalogue.

The solution catalogue will showcase successful BPM solutions both inside and outside Oracle. Be in touch with us on this via this e-mail id and we will make sure to add your solution. For more information you can also read the article “Leading-Edge BPM Benefits Without Bleeding-Edge Pain

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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