article is contributed by our guest writer Vivek Acharya. Vivek is an
Oracle Consultant working as a Professional Freelancer. He has been in
the Design, Development, consulting and Architect world for
approximately seven years working in Oracle Practice at IBM,HP,Zensar.
He is an Oracle Certified Expert as Oracle Fusion-SOA 11g Implementation
Specialist and Oracle – BPM 11g Implementation Specialist. He has
experience and expertise in Oracle Fusion – SOA, BPM, BAM, Mediator,
B2B, BI, AIA, Web logic, Workflow,Rules,Webcenter,UCM,IDM,Oracle Fusion
Applications,SaaS,OnDemand etc. He loves all things to do with Oracle
Fusion Applications, Oracle SOA, Oracle BPM, Cloud Computing,
Salesforce,SaaS and BSM. Vivek is author of the Oracle BPM Suite 11g Developer’s cookbook (Packt, 2012).
is a common requirement while implementing Oracle BPM processes with
human interactions. Processes don’t do work, it’s the people who do.
This concept leads to those processes which have heavy human
interactions. There are scenarios when a participant does not act on an
assigned human task and such scenarios become candidate for being
Custom Escalation is to empower BPM system with the
capability to introduce a check on the Task’s outcome. A participant is
assigned a task and if it doesn’t acts on the task in a specified time
frame, then non-availability should be accounted, published and
notified. If the Participant does not act in the duration provided, the
task is escalated to the manager or another user, as appropriate.
makes sure that SLAs are met and the process performs as per the
exceptions within in the time frame it is suppose to. For example – if a
task is assigned to a participant and the participant was suppose to
respond in 2 days and it’s overdue by 4 days, it basically hampers the
fabric of the process and might lead to loss of business. Assume a loan
approval process. If the loan document request is awaiting a loan
officer approval and it’s overdue in its kitty by 4 days. Then it’s the
best practice to escalate overdue information and the task to another
This post is meant to showcase custom escalation and how participant list can be build dynamically. Read the complete article here.
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