In fast changing business environment, it becomes crucial to identify
business opportunities and business issues as soon as possible. If
identified at the right time, business managers can address issues
before they escalate to serious problems and can take advantage of the
new opportunities before the competition does. Moreover, they have to be
efficient to do this at the right cost.
Success depends on how
responsive organization is to emerging events and changing environment.
These events can be customer issues, competition moves, changes in
regulations, or changes in company policies.
In order to be
responsive in such situations, organizations need to first identify and
track these situations. They can do that via business activity
monitoring (BAM) and complex event processing (CEP). A unified
monitoring dashboard helps put together a comprehensive picture of the
situation in hand and provides deep insight to take proper actions. With
CEP, businesses can connect all the relevant events, detect event
patterns and take immediate actions using Business Process Management
So to be responsive we need:
Real-Time Visibility with Business Activity Monitoring
can use BAM technology to monitor progress, track performance, meet
service-level agreements (SLAs), manage exceptions, and issue alerts to
an employee or application when a process is not functioning properly -
all in real time. A unified monitoring dashboard helps you maintain a
complete picture of each situation so you can take action effectively.
BAM works hand in hand with BPM software to discover the significant
activities that drive business success.
Real-Time Sense and Respond
event-driven BPM solution enables each step in a business process to be
informed not only by the previous step, but also by any other step,
data, and pattern of behavior deemed relevant to that step. This gives
the company the ability to “sense and respond.” You can describe
interesting event patterns and event correlations and monitor the
business in real-time. Whenever a pre-defined pattern emerges you can
take actions like raising alerts, notifications, or kicking off another
This synergy possible by integrating activity
monitoring, event processing, and BPM makes it possible for managers to
keep a finger on the pulse of their business. Business managers can now
respond to customers faster, respond to competition faster, reduce fraud
and do more cross-selling.
Read more about being responsive in the whitepaper “The Instantly Responsive Enterprise: Integrating BPM and Complex Event Processing” in BPM Resource Kit.
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