To reap the benefits of mobility in the enterprise, CIOs will need to
deliver reliable services in an environment of constant complexity and
Organizational leaders are increasingly realizing that a
robust mobile strategy will enable them to unlock their company’s full
business potential. According to the 2013 Accenture Mobility CIO Survey,
CIOs said mobility would provide substantial sources of new revenue and
significantly improve customer interactions. 36 percent of CIOs are
engaging customers via mobile devices, and 34 percent are driving
revenue through transactions on mobile devices.
CIOs also see
mobility as a key measure to drive and improve their organization’s
business processes. Remote access to content and applications allows
workers to take full advantage of their on-road time. According to the
Accenture survey, 83 percent of CIOs said mobility would significantly
affect their overall business productivity. 43 percent said mobility
would improve field/customer service delivery with instant data, and 33
percent said mobility would accelerate the sales cycle with improved
access to backend systems.
All of these numbers demonstrate that
mobility is top of mind for CIOs. In fact, 30 percent of CIOs plan to
invest more than a third of their discretionary IT budget in mobility.
However, 42 percent of CIOs do not have a formal mobile strategy.
Mobile Enterprise IT Best Practices
order to fully reap the potential benefits of mobility in the
enterprise, CIOs will need a strategy that gives them the capabilities
to deliver reliable services in an environment of constant complexity
and change. Here are five core components CIOs need to keep in mind for a
successful enterprise mobility strategy.
30 percent of CIOs plan
to invest more than a third of their discretionary IT budget in
mobility. However, 42 percent of CIOs do not have a formal mobile
- An integrated development environment.
Such an environment enables native, web access, and hybrid apps to be
delivered cross-platform without the need to re-code for each device.
The tools used should be based on familiar languages – HTML5 or
cross platform, multi-channel and multi-device applications; decide on
mobile development frameworks and UI technology; and adapt existing
websites and portals for mobile.
- Integrated to the back office.
Enterprise apps delivered on mobile devices need to be integrated
easily to back-office applications. This means enterprises need to have
middleware that can enable business process management (BPM) processes
that are activated from the device. Such a capability will enable the
integration of data and services across the enterprise and mobile
devices. Read the complete article here.
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