Monday Mar 24, 2014

BPM marketing update

Short Film: Retiring in the Spirit of Alaska – Alaska Department of Retirement and Benefits:

Webcast: Adaptive Case Management – Delivering Right Customer Experience
Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. The webcast recording is hosted on You Tube.

Content and Collateral

References: BPM Suite Customers in Action

Blog Series

Upcoming Events

Resource Kits


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Feb 06, 2014

Norway Post Improves Customer Service and Saves Major Annual Costs by Boosting Call-Center Productivity thanks to Accenture and Capgemini

Norway Post AS, founded in 1647, is the Norwegian postal service. The company, owned by the Norwegian Ministry of Transport and Communications, manages mail distribution throughout the country and has businesses in other parts of the Nordic region. In 2002, Norway Post changed its corporate structure to become a joint-stock company in preparation for Norwegian postal market deregulation.

Challenges

  • Streamline operations and reduce costs, including IT expenses for the company's five customer-service call centers in response to shrinking revenues, as the volume of mail has fallen 40% since 1999
  • Enable customer-service representatives to more efficiently and accurately help customers, including answering questions, tracking missing or delayed mail, and making compensation payments
  • Increase customer and employee satisfaction
  • Expand insight into customer behavior and preferences and use the information to improve service and product offerings
  • Create a solution that is easy to roll out to new organizations as Norway Post acquires additional companies.

Oracle solution

  • Implemented Oracle SOA Suite and Oracle WebLogic Suite to integrate the company’s cloud-based, Salesforce.com, customer-relationship management (CRM) system with its customer-service call centers' on-premise, back-end systems - such as those used to manage customer lists, addresses, financial and procurement systems, and a mail-tracking solution - so employees can access them from a single, user interface and deliver faster and more thorough assistance
  • Cut time needed to access customer and tracking information from back-office systems - improving customer and employee satisfaction
  • Saved major costs annually, thanks to improved call-center productivity
  • Achieved additional significant savings in time and effort and improved data quality by ensuring that information changes made in the integrated, back-end system are automatically synchronized in all other integrated systems, thanks to Oracle SOA Suite
  • Expanded customer insight through more efficient customer-service call centers, enabled by cloud integration - which improves services and increases customer satisfaction and the company’s profitability
  • Created a solution that makes it easy for companies that Norway Post acquires to implement - accelerating time to value
  • Eliminated previous skepticism toward integration between cloud computing and on-premise back-end systems to facilitate more benefits from this type of solution by using it in other parts of the organization

The partner reference program - submit your cloud and mobile SOA & Business Process Management reference now!

  • Enables partners to be recognized by both Oracle and our customers
  • Provides an opportunity for partners to showcase successes with their customers on Oracle solutions
  • Helps raise awareness of our partners’ capabilities, elevating them above their competition

Time to submit a SOA and Business Process Management  reference request today.

Specially we are interested in new cloud and mobile integration references! Please contact Thrasos for further details.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sunday Feb 02, 2014

Welcome to the BPM Assessment Discover if your company is lagging or leading due to BPM readiness

Simply answer 15 multiple choice questions to find out and receive:

  • Your BPM Ratings

Your company's overall and detailed BPM domain ratings

  • How You Compare to Your Competitors and Peers

Find out if your BPM implementation is leading or lagging

  • Customized Guidance to Advance Your BPM Strategy

Receive a customized report based on your answers to provide you next steps to transition your application infrastructure from "cost center" to competitive weapon Get your BPM assessment here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Jan 22, 2014

Chalk Talk with John: How Does SOA Add Value to Your Enterprise? By John Brunswick

In this episode of Chalk Talk with John we revisit our town of Middleware Fields from What Does User Experience Mean to You? to look at demystifying the business value of SOA.

Middleware fields is an extremely eco-conscious community and has been trying to setup a commuting program for their employees. Though a good idea, they soon run into challenges ensuring that people are able to use the commuting services easily.  Take a look below to see how SOA is like a transit pass for your enterprise and how it addresses common issues you may - watch the video here.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Jan 16, 2014

Why is Specialization important for you? Oracle promotes Specialized Partners towards the customer base!

In the latest Fusion Middleware newsletter edition Oracle promoted the Specialized Partners towards the customer base. If you are not yet Specialized – start the process today. If you are Specialized make sure that you add your profile and services in the Solution Catalog – to make sure that our joint customers can find you!

FIND AN ORACLE PARTNER:

Oracle Specialized PartnerOracle Exastack PartnerOracle Validated Integrations

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Dec 26, 2013

Presentations Oracle OpenWorld 2013 SOA & BPM / AppAdvantage

We posted the Oracle OpenWorld 2013 presentations at our SOA Community Workspace (SOA Community membership required):

Keynotes & General Sessions

SOA

BPM

AppAdvantage

New Oracle SOA Suite



SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Dec 25, 2013

BPM Recap OpenWorld & marketing update 2013

Here is the recap of some of the Key BPM sessions and customer stories discussed at Oracle OpenWorld. BPM is Hotter Than Ever!

On-Demand Assets

Content and Collateral

Product videos:

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sunday Dec 15, 2013

Canon Delivers Fast Data with Oracle Event Processing by Mala Ramakrishnan

CanonCanon has made Fast Data a reality with processing a large variety, high volume and velocity of events from multiple devices across geographic boundaries. Canon is surging forth on their strategy for an Internet of Things, thanks to an approach that has focused on extreme availability, reliability, and scalability from their IT infrastructure in order to handle remote maintenance services for Multi Function Printers (MFP).

In this session at Oracle OpenWorld 2013, Canon discusses the benefits of running Oracle SOA on Oracle Exalogic and Oracle Exadata engineered systems. The session highlights the extreme scale and performance the platform delivers for transactional SOA and Fast Data. It also illustrates best practices that work in real-life. Read the full article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Tuesday Nov 12, 2013

Why is the Oracle Specialization Program important for Your Fusion Middleware Implementation?

Why is Specialization important for Oracle customers?
Specialized partners are certified by Oracle with proven references and skills. In each Oracle Fusion Middleware product the partner who specialized had to proof successful implementations and certified consultants to achieve the Specialization status. By working with Specialized partners, your middleware project will be more successful. In EMEA we have more than 3425 partners Specialized in Oracle Fusion Middleware.

How to find the right Specialized partner?
At Oracle.com/Specialized you and Oracle customers can search for Specialized partners by:

  • OFM Product
  • Country of Partner

Quote from IPT
TSC_New” SOA Specialization is a great branding for IPT. We are the SOA Specialists in the Swiss market, as we focus all our services around SOA. With 65 Swiss consultants focused on SOA Security & SOA Testing & Business Process Management – Business Process Management & BSM – Business Service Modeling the partnership with Oracle as the technology leader in SOA is key, therefore it was important to us to become the first SOA Specialized company in Switzerland. As a result IPT is mentioned by Gartner as one of eight European SOA Consulting Firms and included in „Guide to SOA Consulting and System Integration Service ProvidersThomas Schaller, Partner IPT.

Do you want to become a Specialized partner? Make sure you join the SOA & Business Process Management Community.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Nov 06, 2013

Fast Data Executive Round Table FY14 event kit

We are very interested to run joint marketing events jointly with you as our partners! At our SOA Community Workspace (SOA Community membership required) you can find a new Fast Data Executive Round Table FY14 event kit.

This event is designed at senior IT and executives level for the purposes of education, awareness, and thought leadership around the subject of big data; and a specific flavor of big data - Fast Data - that has begun to spark the imagination of many Oracle customers. Fast Data is not new. It’s a term that was invented initially by Ovum’s Tony Baer as a way to represent the collection of ‘high velocity’ solutions with respect to the big data.

For Oracle, the Fast Data campaign in FY13 began as a way to tie a broader set of solutions together (SOA/Business Process Management, Data Integration and Business Analytics) under a set of use cases focused on real-time, high velocity data. It has helped to give Oracle a leap-frog advantage over many of the niche integration vendors (i.e. Informatica, Pega, Tibco, Software AG, Terracotta) who haven’t been able to address these types of end-to-end use cases which rely on the combination of filtering, in-memory data processing, correlation, real-time data movement and transformation, end-to-end analytics, and business process management. Only Oracle can address all the dimensions of fast data, and only Oracle can provide a set of engineered solutions to address this space.

This event is designed to continue that thought leadership momentum and raise the awareness about what Oracle Fast Data solutions are designed to solve. It’s designed to highlight real customer solutions and articulate the business benefits that fast data can address. This is not an event that gets into the esoteric technical standards of Hadoop, NoSQL, and in-memory data grids. This is an event that instead gets into the heart of business problems that big data has left un-addressed and charts the path for next steps in fast data. Get the Fast Data Executive Round Table FY14 event kit here.

Support marketing campaigns

We can support such events by:

  • Oracle speakers - contact your partner manager
  • Marketing budget - contact your A&C marketing manager
  • Event location - free use of Oracle Customer Visitor Centers conference rooms
  • Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized
  • E-Blast: invite customers to your event – contact your A&C marketing manager

For additional marketing kits e.g for Business Process Managementplease visit our SOA Community Workspace.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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