Friday Mar 28, 2014

A Primer on Process Accelerators by Tanu Sood, Principal Product Director

In yesterday's post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That's Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today's post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements.

Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:



SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Mar 27, 2014

Using Credential Store Framework when communicating with Oracle Human Workflow API by Sven Bernhardt

For connecting to Oracle Human Workflow Engine via the provided client API, username and password of an admin user are needed. These credentials could also be useful during task processing, when actions on a task has to be performed on behalf of a user, for example in case of holidays or illness. But how can to manage the admin users credentials in secure way, independent from the target environment?

A first approach is to use a mechanism where the credentials were provided as context parameters in the web.xml, of a Facade Web Service in front of the client API to hide complexity and to force upgrade protection in case of API changes. When deploying this Web Service facade, the parameters are replaced using a deployment plan. This solution works, but has the disadvantage that username and password of the admin user are contained in the deployment plan as clear text. From a SysOps perspective this mechanism is not appropriate.

Create_CSSo another possibility must be found to manage user credentials in a consistent and secure way. An approach to ensure the secure management of credentials is to use the Oracle Credential Store Framework (CSF), provided by Oracle Platform Security Services (OPSS). Configuring and using CSF is quite simple and done in a few steps: Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Mar 26, 2014

SOA Community Newsletter March 2014

Dear SOA & BPM Partner Community member,

Did you miss the Oracle Fusion Middleware Partner Community Forum in Malta? Most of the presentations are available at our SOA & BPM Community Workspace ( SOA Community membership required). Key announcements include free implementation assessment vouchers, SOA 12c launch events and the SOA Suite 11g On-Demand Course. During the conference, attendees also had the opportunity to learn more about Internet of Things (IoT) a great showcase for middleware. Thanks for the excellent feedback at Twitter #ofmForum and the first impression on the SOA Community Facebook page.

Congratulations to the Fusion Middleware Partner Community Awards 2014 winners - Amis for SOA and OPITZ Consulting for BPM – well deserved!

The Industrial SOA article series continues with SOA and Business Processes: You are the Process! And Bob published a podcast series about SOA Governance and API Management.

Thanks for sharing all the additional SOA articles within the community: Integration for Airlines and Cargo Hubs & Cloud Adapter for Salesforce.com & Recap - Oracle Cloud Adapter for Salesforce.com & Video SOA Transformation & Working with Oracle Security Token Service & Resequencer Health Check & Humantask Assignment.

In our BPM and ACM section you find two ACM articles from Lucas Jellema ACM: organizing the chaos and flexing rigid process structures & The key ingredients of an ACM case. At our SOA & BPM Community Workspace ( SOA Community membership required) we published the latest ACM customer presentation and video and a new Demo system page and new BPM demo is available. In the case you implemented successful BPM make sure you re-use your processes and promote them in the BPM Solution Catalog.
Thanks for sharing all the additional SOA articles within the community: Case Management API's & BPM workspace: Scripted security & Content-Enabling Your Insurance Business Using Oracle BPM and WebCenter Content.

The last section in our newsletter is focused on architecture, usability & AppAdvantage, resource kit, documents, videos and roundtables are available. Together with AMIS the Applications User Experience Expo Set in Amsterdam takes place March 18th 2014.

Thanks for attending the Oracle Fusion Middleware Partner Community Forum and happy reading!

Best regards Jürgen Kress

To read the newsletter please visit http://tinyurl.com/SOAnewsMarch2014 (OPN Account required)

To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM APIs revisited – DirectBinding and Facade APIs by Niall Commiskey

Direct Binding Invocation -
A common way to invoke a composite is to use SOAP over HTTP. This is enabled by creating a SOAP service for your composite using web service binding. You can also use direct binding, which provides a tighter integration alternative. 
Direct binding enables Java clients to directly invoke composite services,  bypassing the intermediate conversion to XML required with web service binding. 

Direct Binding Invocation API - Here we leverage oracle.soa.management.facade.Locator. The following composite contains a BPM process that can be invoked via direct binding.  Read the complete article here.

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Tuesday Mar 25, 2014

New Self-paced Oracle BPM 11g Training for Business People by Dan Atwood

Just wanted to let you know that AVIO has come out with a completely new online self-paced version of the Oracle BPM 11g Designer Workshop. This is a unique Oracle BPM training offering specifically designed for business analysts and managers, and it is the result of our experience from dozens of successful Oracle BPM engagements. For the last 14 years, I’ve conducted this business oriented workshop in a variety of forms - training hundreds of business people on this version of the product and every preceding version of the product.
It's different than any other Oracle BPM training because:

  • It's self-paced and flexible
    • You have two weeks to complete the hands-on portion of the training.
    • It is on-demand. You can start whenever you have time and there are no formal scheduled start and end dates.
    • Once you register, you can view the videos and do the hands-on lessons any time during the day or night that your schedule allows during the two weeks.
    • The hands-on portion of the training is done using a dedicated environment I will have running for you on an Amazon EC2 instance on the cloud with the latest version of Oracle BPM 11g already installed on it.
  • Although it is online virtual training, AVIO has a mentor available to help answer questions and assist with the lessons during the two weeks.
  • There are 4 hours of videos that accompany each lesson designed to teach both the core concepts and best practices that business people need to know on an Oracle BPM project.
  • The 12 hands-on lessons all reinforce the best practices and ensure that you leave with the knowledge you will need on your first project (click here to see a description of the 12 hands-on lessons in the class).

SOA & BPM Partner Community

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Monday Mar 24, 2014

Part I – WebLogic Suite: Foundation Infrastructure for Oracle iAS (Internet App Server) Customers

WebLogic has become the strategic application server infrastructure for Oracle Fusion Middleware and Applications. It is designed to provide a standards-based, mission critical and secure platform for organizations developing and deploying large-scale, cloud environments. Oracle iAS capabilities like Oracle TopLink and Oracle Coherence along with layered products such as Oracle Forms, Oracle Reports, Oracle Discoverer and Oracle Portal and others have been certified with the WebLogic Server infrastructure. The J2EE runtime underlying Oracle Internet Application Server, Oracle Containers for J2EE (OC4J) has had key capabilities converged and certified with WebLogic Server. The goal has been to enable Oracle customer investments in Oracle Internet Application Server to move forward seamlessly.

Watch the video here.

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BPM marketing update

Short Film: Retiring in the Spirit of Alaska – Alaska Department of Retirement and Benefits:

Webcast: Adaptive Case Management – Delivering Right Customer Experience
Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. The webcast recording is hosted on You Tube.

Content and Collateral

References: BPM Suite Customers in Action

Blog Series

Upcoming Events

Resource Kits


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sunday Mar 23, 2014

Business Process Intelligence Demo Now Available

To get access to the demo environment please contact Oracle PartnerNetwork (OPN)!

The Business Process Intelligence demo targets non-IT users, specifically process owners, and business analysts. The demo illustrates how to monitor performance and achieve visibility of a business process using Oracle BPM, Oracle BAM, Oracle ADF, Oracle Business Intelligence (BI), Oracle Real-Time Decision (RTD), and Oracle WebCenter. The demo scenario includes a call center company, ViMad, which is tasked with handling customer service for credit cards. Credit card companies such as Visa, MasterCard, AmEx, and Discover outsource their customer service to ViMad.

ViMad is trying to improve the following key performance indicators:

  • Efficiency of its call center with processing credit line increase requests
  • Customer satisfaction
  • Number of offers (such as 0% balance transfer offers) accepted by customers

Highlights

  • Leverage BPM to orchestrate credit line increase request, rather than the manual, email-based process.
  • Embed a BI dashboard in the Call Center Agent's task list interface so s/he can analyze a customer's behavior and also take immediate actions, such as approve or reject the credit line increase request.
  • Utilize Oracle Real-Time Decisions to address customer satisfaction: customers that are rejected will be provided with a personalized offer (such as % Balance Transfer Offers or Free Account Review) based on their spending habits.
  • Enable real time analysis of the call center performance with Oracle BAM.
  • With Oracle Real-Time Decisions, provide the ability to monitor the offer acceptance rates

Products included in demo:

  • Database 11.2.0.2.0
  • Weblogic Server 10.3.6
  • SOA Suite (SOA Infra) 11.1.1.6
  • WebCache 11.1.1.6
  • Webtier (OHS) 11.1.1.6
  • WebCenter Portal 11.1.1.6
  • WebCenter Content 11.1.16
  • WebCenter Collaboration 11.1.1.6
  • BAM 11.1.1.6
  • Business Intelligence 11.1.1.5
  • Real-Time Decisions 11.1.1

Demo Details | 2 minute Video | Demo Script

SOA & BPM Partner Community

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Saturday Mar 22, 2014

Process of Process Management by Ajay Khanna

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

  • Find the right process (Business Impact vs. Frequency of change vs. complexity)
  • Identify KPIs and define success
  • Involve business users
  • Put governance in place
  • Get executive sponsorship
  • Achieve quick early wins

These are good pointers for a healthy start, but what's next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Friday Mar 21, 2014

Managing Unpredictability using BPM for Adaptive Case Management

A new ACM solution brief with three use cases have been published:

  • Use Case #1: Investigative cases: Claims Management
  • Use Case #2: Service Requests: Loan Origination
  • Use Case #3: Long Running Services: Managed Health Care

Read the complete white-paper here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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