By Juergenkress-Oracle on Dec 31, 2015
Recently we’ve talked a lot about the customer experience and why it’s so critical to ensuring the future of a business’ success. A perfect example of this can be found in the financial services sector. Customers are getting used to technologies that allow them to do things a certain way—and simply won’t settle for anything less.
People want to check their balance, deposit checks and transfer funds while sitting on the subway. An old-school online banking system or homegrown loan processing application from 2001 is likely to face a real uphill climb in the mind of today’s consumer. In order to differentiate your products and services in a timely manner, organizations need to be able to quickly launch new solutions that meet customer demands.
Process Management (BPM) technology offers incredible promise to
companies in the financial services sector. BPM software promises to
increase efficiency, visibility and agility. It removes the complexity
from managing business processes. Integrated with Service-Oriented
Architecture (SOA), disparate applications can be linked across diverse
groups of business lines and functions, and IT architecture—improving
overall process efficiency. BPM and SOA technology can: Read the complete article here.
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