Adaptive Case Management Methodology published in Best Practices for Knowledge Workers (digital edition)
By Juergenkress-Oracle on Aug 01, 2016
Working on an Adaptive Case Management (ACM) opportunity? Read the ACM Methodology published in the Best Practices for Knowledge Workers (Digital edition) book.
solutions have brought major advances to work organization and
automation. However, given BPM’s strong basis on formal workflow
definition, oftentimes BPM solutions are not well suited for work
scenarios where a precise workflow cannot be strictly defined. Work in
such scenarios is highly dependent on knowledge-based decisions about
activities and outcomes, leading to multiple work paths and business
rules that can become quite complex or even unfeasible to model and
completely automate. In these cases, a different technology support
approach is required. The focus is not to isolate and automate decisions
and rules, but rather to deliver opportunistic information support to
the knowledge worker to accomplish them. Adaptive Case Management (ACM)
rises as a successful design pattern for this. Get the eBook here.
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