Tuesday Nov 18, 2014

New release of Solution Accelerators now available on OTN By Cesare Rotundo

The new release of Solution (aka: Process) Accelerators is now available on OTN. This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.
Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.
The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.
Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.
Other accelerators have also been improved, including:

  • Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire
  • eForms Management, now with the option to remotely deploy a Citizen eForm for submission
  • Internal Service Requests, now with examples of department-specific approval tasks
  • Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite. Read the article here.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Aug 20, 2014

Process Accelerators for BPM Suite

This page contains documentation and installation downloads for the latest Oracle Process

Accelerators version (11.1.1.7.1)

Product / File Description

File Size

Download

Documentation

28 MB

OraclePADocumentation111171.zip

Installation

665 MB

OraclePA111171.zip

Oracle Process Accelerators version (11.1.1.7.1) run on Oracle Business Process Management Suite 11.1.1.7. Please refer to the Installation Guide for the complete set of prerequisites

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Jun 12, 2014

The Top 5 Business Challenges in Financial Services. Oracle Process Accelerators as a Solution By Lance Shaw

Here at Oracle, we continue to release Process Accelerators for additional solutions.  These Accelerators help achieve process excellence faster with end-to-end implementations of common business processes.  They are Ready-to-use and extensible, and include industry specific best practices.

One common industry where Process Accelerators are used to speed the delivery of business process management solutions is Financial Services.  We've recently produced a whitepaper that identifies the top five business challenges in the financial services industry and outlines how adopting Oracle Process Accelerators can give a competitive edge. To get the whitepaper please visit our website.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Apr 16, 2014

A new release of Process Accelerators (11.1.7.1) is now available and includes two new PAs

A new release of Process Accelerators (11.1.7.1) is now available and includes two new PAs:

  • Insurance Claims Management: ICM is the first accelerator to showcase the Adaptive Case Management (ACM) functionality in Oracle BPM. ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules.
  • Oracle Process Accelerator for Unified Loan Origination, supporting both personal and business loans, and easily extensible to many additional loan types thanks to the underlying extended financial framework.
  • PA 11.1.1.7.1 also includes out-of-the-box integration scenarios with Oracle E-Business Suite, delivering end-to-end business flows with Employee Onboarding in addition to the already available PeopleSoft integration scenarios delivered with the previous release.

Want to get access to the process accelerators please contact Cesare Rotundo.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Friday Mar 28, 2014

A Primer on Process Accelerators by Tanu Sood, Principal Product Director

In yesterday's post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That's Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today's post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements.

Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:



SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Feb 26, 2014

Process Accelerators

Speed Time-to-Value of Your Business Process Management Implementations

Reach process excellence faster with end-to-end implementations of common business processes. Ready to use and extensible, Oracle Process Accelerators leverage best practices and domain knowledge and are available for free.

Industry: Financial Services

Oracle Process Accelerator

Products Used

Description

Financial Reports Approval (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Supports the end-to-end process to get from a draft set of figures to a validated and approved financial report, including investigation of possible issues and approval by analysts and by management.

Business Account Opening (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables financial services institutions to streamline their deposit account opening process for business customers. Moves a new customer application through the documentation review, identity verification, background checking, account opening, funding, and activation stages.

Loan Origination (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Pre-integrated extension to Siebel

Enables end-to-end automation of the loan origination process for a financial institution (retail banking) – from the creation of the financial application to the disbursement of the loan amount. Allows the bank to meet customer demands by enforcing fast and accurate loan origination processes, while maintaining enough flexibility to react to market changes.

Industry: Public Sector

Oracle Process Accelerator

Products Used

Description

Electronic Forms Management (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Provides the capability to quickly create new e-forms (using Web Forms) and their related approval process, and then to expose these forms for that they can be filled in, submitted (including attachments), reviewed, and approved.

Incident Reporting (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables incident reporting by citizens or officers (via mobile and web browser), and skill-based dispatching and resolution by case teams within public sector organizations.

Industry: Telecommunications

Oracle Process Accelerator

Products Used

Description

Mobile Data Offloading (PDF)

Oracle Event Processing and Oracle Business Activity Monitoring

Enables provides policy-based offloading of mobile data to alternate networks, such as Wi-Fi, that can be operated at lower cost. Handles extremely high volumes of spatial events and uses a set of rules to take action and change the state of devices (smartphones).

Horizontal Solutions

Oracle Process Accelerator

Products Used

Description

Employee Onboarding (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Pre-integrated extension to PeopleSoft

Provides an efficient, extensible, and comprehensive way to manage on boarding of new employees, inkling background checks and provisioning of resources.

Travel Request Management (PDF)

Oracle BPM Suite & Oracle BAM

Provides a process-driven solution for the travel request and approval process, from initial submission to final approval and notification.

Internal Service Request (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables automation and tracking of approval and execution of employee requests for services provided by fulfilling departments within organizations.

Document Routing and Approval (PDF)

Oracle BPM Suite

Enables end-to-end automation of the document routing and approval process – from initial submission to final disposition and notification

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Tuesday Nov 19, 2013

BPM Process Accelerators learn how to use them successful

Want to learn more about Business Process Management Process Accelerators a great solution to demo Business Process Management and jumpstart your Business Process Management project – attend the online on-demand trainings:


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Apr 17, 2013

BPM 11g Performance Tuning Whitepaper published by Mark Nelson

I am happy to announce our new BPM 11g Performance Tuning whitepaper is now available on OTN (here).  This white paper captures real world best practices from actual performance tuning exercises across many real BPM implementations – that’s ‘best practices’ in the sense that these are the things that we have found over time and over many engagements to give the best results.

This whitepaper has been under development for quite a while now, and has been through a heap of reviews and revisions.  So it is great to finally get it out there, and hopefully you will find it useful!

Many people have contributed to this whitepaper – from reporting on tuning experiences, to writing, reviewing, and testing. Read the full article here.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Monday Apr 15, 2013

Do You Know the Risk of Shadow Processes? By Ajay Khanna

In order to do business, companies need to buy and develop many applications. These applications help companies perform various functions. Usually, employees may need to access multiple applications to perform an end-to-end function or what we call a business process.

Take, for example, Order Management. In order to take and complete an order, you may need to access CRM system, Inventory Management, Fulfillment, Shipping and Accounting systems. Most of the times these applications are standalone or at best have point-to-point integration. There may be many activities that you need to perform while processing an order that may not be covered with any of these applications. These activities are called process whitespaces, the steps that are not covered with any of your applications. Usually such activities are performed using emails, phone calls, memos, exchanging spreadsheets etc. These are the shadow processes in your organization - the undocumented, unaudited, non-traceable activities. So where is the problem, you may ask. Problem is that these manual activities cause inefficiency in the organization. In the example above, you may not have visibility into the status of an order at any given point in time, and you’ll tend to run business using dated reports. If a customer calls in to check order status, your employees have to access multiple systems to provide that information to the customer. This leads to waste as well as leads to employees taking decisions based on outdated or incomplete information.

In some cases, your company may also be exposed to compliance risks for not having traceability for all required activities. Using manual procedures means that your compliance and audit costs go high, hitting your bottom line and exposing your company and employees to fines or penalties.

One of the key values of BPM is to fill these process whitespaces and make your business more efficient. The idea is not to replace your existing systems or applications. The idea is to leverage your applications (CRM, ERP, SCM) and define an end-to-end efficient process that fills the whitespaces. Let the applications do what they are best at. Do not make unnatural customizations to COTS applications to fit your processes. Use BPM to bring application together and create custom processes. Any activity that is performed in BPM based application is auditable, efficient and enhances visibility across your business. Check out this demo that talks about using BPM to create efficient processes on top of your applications. Read the full article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Apr 11, 2013

Process Accelerators What’s New in the February 2013 Release (11.1.1.6.3)

This new PA release includes Previews for Employee Onboarding (EOB) and of Business Account Opening (BAclip_image002O), as well as customer-driven updates to all existing PAs. Also, a new Installer now supports the installation process.

PA previews showcase functionality that Oracle BPM customers and prospects can explore, thus matching their requirements to upcoming PAs:

  • The new Business Account Opening (BAO) preview enables financial services providers to streamline the deposit account opening process for small and medium size businesses. It provides sample customer facing web pages with a guided user interface for entering and submitting a new product application, including services selection, document submission, and funding details. BAO moves the application through the documentation review, identity verification, background checking, account opening, funding, and activation stages. A BAM operational dashboard is also available as part of this preview.
  • The new Employee Onboarding (EOB) preview enables the provisioning process required to make new hires productive when they arrive at their first day of work. The process scope of the EOB preview includes a new hire acceptance of an offer; a hiring manager provisioning using templates of services mapped to job. Services such as office assignment and IT system provisioning, are then provisioned by the Internal Service Request (ISR) PA. The hiring manager can track the status of that request including escalations to meet the hiring date requirements.

All existing PA have been enhanced for this release. Major improvements include:

  • Travel Request Management has new cost elements, Departure and Destination locations, driven by maintainable tables, providing more accurate travel analysis and auditing. These improvements have been driven by customer requirements, including those driven by the extended deployment footprint within Oracle.
  • More out-of-the-box configuration has been added to Document Routing and Approval, to match approval patterns in use at different organizations.
  • Public Sector Incident Reporting has been enhanced with mobile application skins for iPhone, Android, and Blackberry, Web Center integration for enhanced collaboration between case workers, Geospatial Search and proximity calculation capability for more effective map based incident pattern analysis, and NIEM reporting.
  • Enhancements to the Financial Services Loan Origination (FSLO) PA include selection of preferred notification policies by loan applicants, a dynamically generated checklist to simplify the document collection process by a loan officer, and optional electronic acceptance of loan agreements.

Additional new BPM papers

At our SOA Community Workspace (SOA Community membership required) you can find much more information about BPM Process Accelerators.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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