Friday Apr 25, 2014

Integration for Airlines and Cargo Hubs By Krishnaprem Bhatia

Market Trend
Many airlines today are using antiquated mainframe and proprietary systems for maintaining their Passenger Service Systems (PSS). These systems are  typically mainframe systems which are old and complex with a high cost of maintenance. Airlines want to modernize these systems and reduce their costs by consolidation of numerous point solutions and legacy applications.

The need to reduce complexity, bring down IT costs and increase their flexibility is driving airlines to outsource their PSS systems to vendors such as Amadeus. Although self development of these PSS systems can be done in-house by major airlines, it can be more expensive, less flexible, and less feature rich than the outsourcing option.
As airlines outsource more of their PSS systems, they need to exchange business documents such as reservations and ticketing with the outsourced provider. They also need visibility and manageability into the data flowing from outsourced systems into their enterprises. This incoming passenger data also needs to be integrated back into their internal systems. For example, different documents received from the outsourced PSS systems need to be processed and stored so that they are available to other internal systems. This has to be done using standards-based technologies for compliance and interoperability, ensuring that performance and operations SLAs are met at the same time.
How does Oracle Service Integration fit in?
Oracle B2B allows airlines to connect with their outsourced PSS systems such as Amadeus using industry standards-based technologies. Airlines can exchange different document types (typically EDI variants, non XML formats) such as passenger reservations, updates to reservations, inventory management, departure control systems and ticketing. Oracle B2B provides the ability to exchange these documents, process them, validate them, and translate them into XML for further processing by downstream components.

Airlines typically exchange information with Amadeus using two modes. In the real-time (online) mode the messages are sent 'live' by the PSS systems on an ongoing basis as they occur. In the batch mode many messages are batched together and sent at a particular time. Oracle B2B provides support for both real-time and batch modes, providing critical functionality such as document translation, validation, de-batching for these documents. It also provides the communication mechanisms such as File, FTP and MQ for exchanging these messages with outsourced systems. All this is done using standards based technologies such as standard document and exchange protocols. Once B2B is done processing the messages, these are typically sent to adjacent components within Oracle SOA Suite for message enrichment and transformations. Messages can then be stored in an enterprise warehouse where this data can be used by other internal applications. The end to end scenarios typically have high performance SLAs in terms of throughput and end to end processing time.
The products typically deployed in such scenarios include Oracle B2B, Oracle SOA Suite BPEL Process Manager for data transformation and enrichment and Oracle Data Integrator for migrating processed data into enterprise data warehouses. Customers may also choose to deploy this over Exalogic and Exadata systems for performance reasons. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Apr 24, 2014

SOA Community Newsletter April 2014

Dear SOA & BPM Partner Community member,

It is time to submit your paper for Oracle OpenWorld & Java One 2014 and for the Fusion Middleware  Innovation Award and Partner Award Regional and Global!

Thanks to Rajesh - a new SOA/BPM 11g 11.1.1.7.0 Virtual Machine appliance is available, a great way to test and start with middleware. If you are not yet Specialized in SOA Suite – this is your chance in April for Free SOA hands-on on-demand training and certification only for  EMEA partners. Thanks to Bob an new Video SOA Principles and an article by Lonneke SOA’s People Problem are available at OTN. SOA Governance is key to successful SOA Projects. Complementary to the Oracle SOA Governance and API Management solution Link consulting developed EAMS - Oracle Enterprise Repository Edition for SOA Governance. In the IOT section of the newsletter you can learn more about the IoT Developer Challenge and IoT end-to-end demo and attend an IoTWebcast on April 24th. Thanks for sharing all the additional SOA articles within the community: Common SOA Problems, Dynamic endpoint binding, Cook a SOA/BPM Development Environment, Introduction to using the Enterprise Manager SOA/BPM Facade API, Consuming Async SOA in a WebService Proxy and Prevent Looping and Inefficient Rule Executions.

At our SOA Community Workspace (SOA Community membership required) you can find tons of new material including: B2B Integration - Customer Presentation | Cheat Sheet, Cloud-to-On-Premise Integration - Customer Presentation | Cheat Sheet , API Management - Customer Presentation | Cheat Sheet, MobileSuiteIntroduction.mp4 and IoT Healthcare presentation.

Highlight of the BPM and ACM section at the BPM best practice at our SOA Community Workspace (SOA Community membership required) by David Read and Niall Commiskey. If you want to learn more about BPM Suite 11g visit the Online Learning Library with free BPM training for everybody partners, customers and freelancer!. Thanks to Capgemini our top BPM partner for the annual Capgemini Global Business Process Management Report and the interesting articles on Process Is The New App. BPM becomes key in Financial Services and Healthcare. Watch the OTN WebCast why Adaptive Case Management (ACM) is the new trend in BPM!

Thanks for sharing all the additional BPM articles within the community: BPM 11g and Human Workflow Shadow Rows, How to enable automatic startup recovery in  BPM 11g, BPM Workspace and Webforms customization and Manipulating Human Tasks (for testing).

In our last section Architecture, Usability and AppAdvantage we published the Oracle Unified Method (OUM) 6. The User Experience was super busy making available content on Mobile strategy, Specialist role, Harvard, Raspberry PI and Wearable’s. Same the  AppAdvantage Team which published new Assets on: Webcast on-demand & solution brief & resource kit and customer case studies.

Don’t forget at the end of the newsletter you'll find our latest training calendar and the top tweets of the month! Thanks to 5555+ twitter followers.

Good luck with Your Oracle OpenWorld papers & awards!

See you at Oracle OpenWorld 2014!

Best regards Jürgen Kress

To read the newsletter please visit http://tinyurl.com/SOAnewsApril2014 (OPN Account required)

To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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SOA Suite 11g On-Demand, Self-Pace Course Now Available

The SOA Suite 11g Implementation Boot Camp, a 4-day live course for Oracle Partners, is now available in a self-paced, on-demand form on the SOA Suite 11g Implementation Guided Learning Path (GLP). The GLP contains all the lectures and hands-on labs from the live course. A VirtualBox appliance is used to support the 15 hands-on labs. The on-demand format allows students to experience a lecture segment or perform a lab exercise whenever they have time. Students can work through the materials at their own pace on their own computer. Support is provided via an email link with the OPN solution specialist who developed the course. In order to access this free course, you need to be an Oracle Gold Partner (or above) with an Oracle PartnerNetwork (OPN) login.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Apr 23, 2014

Taking Charge: Meeting SOA Governance Challenges – podcast series

clip_image002Taking Charge: Meeting SOA Governance Challenges – podcast series This four-part OTN ArchBeat Podcast series gives you a seat at a roundtable discussion with four experts on the current state in the evolution of SOA Governance: what old problems persist, what new problems have presented themselves, and what can be done to implement an efficient and effective SOA governance program.

The Panelists

(Listed alphabetically)

  • Mark Dutra,Senior Principal Product Manager for API Management, Oracle
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  • Manuel Rosa,SOA Governance Practice Leader, Link Consulting
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  • André Sampaio,Enterprise Architect, Senior Consultant, Link Consulting
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  • Luis Weir, Senior Oracle Solution Director, HCL AXON
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The Conversation

  • Listen to Part 1: What are we talking about when we talk about SOA Governance? What are the key components and objectives?
  • Listen to Part 2: Some things never change. Exploring the most persistent SOA Governance challenges.
  • Listen to Part 3: The most common SOA Governance mistakes and why organizations make them.
  • Listen to Part 4: Cloud, mobile, IoT - what new challenges face SOA Governance in the rapid evolution of enterprise IT?

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Tuesday Apr 22, 2014

Cloud Adapter for Salesforce.com

What are LIMIT_EXCEEDED errors I encounter while using Oracle Cloud Adapter for Salesforce.com?

Salesforce.com imposes different types of limits on users using the Salesforce.com APIs to connect to Salesforce.com. This is a common feature across all cloud vendors and it ensures optimal as well as balanced access to the hosted services. Two such restrictions are the “API usage limit” and “Storage Limit” imposed on each Salesforce.com “Organization” by Salesforce.com. This article briefly tries to explain these limits and how the Oracle Cloud Adapter for Salesforce.com can help you to optimize your integration with Salesforce.com.

API Usage Limit
When the Oracle Cloud Adapter for Salesforce.com communicates with Salesforce.com, it does so by making SOAP calls. The number of calls made during the execution of a SOA composite depends on the complexity of the orchestration and amount of data flow being handled by the adapter.

Limits are calculated against the total of all API calls made by a Salesforce.com“Organization” in a 24-hour period, and not on a per-user basis. When your Salesforce.com Organization exceeds the limit of its API calls, all users in the organization will be blocked from making additional calls until the 24-hour period is over and your organization’s call limits are reset.

This is when a user will get the REQUEST_LIMIT_EXCEEDED fault message while invoking the Oracle Cloud Adapter for Salesforce.com. There is no work around for this fault and you will have to wait for the 24-hour period to lapse, and your organization’s limit to be reset by Salesforce.com.

For instance, if you are using the Enterprise Edition of Salesforce.com, your organization will have a per user limit of 1000 API calls in a 24-hour period up to a maximum of 1,000,000 API calls. To further simplify, say your organization has 100 users; Salesforce.com allows your organization to make 100,000 API calls per 24-hour period. When your organization reaches this limit, the users of this organization will be temporarily blocked from connecting to Salesforce.com via the API. Please note, that this has no effect on the users of your organization accessing Salesforce.com in their browsers. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Monday Apr 21, 2014

SOA and Business Processes: You are the Process! Part of the Industrial SOA article series

Business Process Management is a management discipline that thrives to improve process performance. If done right, BPM leads to appealing, user-friendly processes that provide information about productivity, that measure performance and that illustrate the potential for improvement while indicating the exact location in the overall process that potentially benefits from one of various process optimization strategies.

To deal with the complexity of modeling a company's business processes, business analysts proceed hierarchically and begin by describing a value chain (process level 0) through several levels of processes, until they reach a level on which they depict a detailed description of the activities of process participants. Figure 1 gives an overview of BPM with a figure for each modeling technology and the interaction with SOA services.

We see that Business Process Management and SOA go hand in hand: SOA enables BPM.

Figure 1: BPM and SOA: the bigger picture

At the highest level of the process hierarchy, the functional process blocks for end-to-end processes that potentially span departments in the overall organization are described in a high level, very abstract and coarse grained language, like IDS Scheer value chains. There is no branching, but they do include the most important business goals, ideally expressed as KPIs and other organizational aspects, such as assigning steps to departments.

At the next levels, the process steps are described hierarchically, with the level of detail increasing downward. This is done today in the lingua franca for business process models, Business Process Management and Notation (BPMN). Here the process participants or players in a process are represented as "swim lanes," which contain the process steps that are assigned to this participant.

At a middle hierarchical level (levels 1-3), the process participants are still included relatively roughly through the organizational units, such as the "Purchasing" department.

If you drill down deeper into the process details, you reach the fine-grained level (level 4), at which the activities of the process are represented through automatic system interactions via services and through human interactions These steps that are performed by individuals are called "human tasks." Tasks are specified through process participants in their task lists. The sequences within a task can be modeled and listed in detail in an enterprise portal as "page flows." Examples of human tasks are: Read the complete article here.

Share your comments and feedback on the Industrial SOA series by using the hashtag #industrialSOA. Read the full article at the Service Technology Magazine or Oracle Technology Network. Missed an article of the Industrial SOA series visit the overview at OTN.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sunday Apr 20, 2014

Happy Easter from the SOA Community

Wish you all a happy and peaceful Easter ;-)

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We have a special Easter egg for you – our free SOA Suite bootcamp training.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Additional new content SOA & BPM Partner Community

  • AppAdvantage Executive Roundtables - Register for events in North America, EMEA, and APAC
  • Cloud and On-premises Integration for Oracle Applications - PDF
  • Business Process Agility for Oracle Applications - PDF


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Saturday Apr 19, 2014

Custom Escalation in Oracle BPM Suite 11g by Vivek Acharya

This article is contributed by our guest writer Vivek Acharya. Vivek is an Oracle Consultant working as a Professional Freelancer. He has been in the Design, Development, consulting and Architect world for approximately seven years working in Oracle Practice at IBM,HP,Zensar. He is an Oracle Certified Expert as Oracle Fusion-SOA 11g Implementation Specialist and Oracle – BPM 11g Implementation Specialist. He has experience and expertise in Oracle Fusion – SOA, BPM, BAM, Mediator, B2B, BI, AIA, Web logic, Workflow,Rules,Webcenter,UCM,IDM,Oracle Fusion Applications,SaaS,OnDemand etc. He loves all things to do with Oracle Fusion Applications, Oracle SOA, Oracle BPM, Cloud Computing, Salesforce,SaaS and BSM. Vivek is author of the Oracle BPM Suite 11g Developer’s cookbook (Packt, 2012).

Escalation is a common requirement while implementing Oracle BPM processes with human interactions. Processes don’t do work, it’s the people who do. This concept leads to those processes which have heavy human interactions. There are scenarios when a participant does not act on an assigned human task and such scenarios become candidate for being escalated.
Custom Escalation is to empower BPM system with the capability to introduce a check on the Task’s outcome. A participant is assigned a task and if it doesn’t acts on the task in a specified time frame, then non-availability should be accounted, published and notified. If the Participant does not act in the duration provided, the task is escalated to the manager or another user, as appropriate.

Escalation makes sure that SLAs are met and the process performs as per the exceptions within in the time frame it is suppose to. For example – if a task is assigned to a participant and the participant was suppose to respond in 2 days and it’s overdue by 4 days, it basically hampers the fabric of the process and might lead to loss of business. Assume a loan approval process. If the loan document request is awaiting a loan officer approval and it’s overdue in its kitty by 4 days. Then it’s the best practice to escalate overdue information and the task to another participant.

This post is meant to showcase custom escalation and how participant list can be build dynamically. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Friday Apr 18, 2014

Cloud and On-Premises Integration for Oracle Applications

As cloud computing becomes an essential aspect of business operations for many companies, there is a pressing need to integrate cloud applications with on-premises applications. According to a recent study, however, companies frequently have significant cloud integration challenges, with 53 percent of respondents saying lack of integration with cloud applications is their main hindrance to innovation.1 The middleware solutions in the Oracle AppAdvantage program eliminate this hindrance by sharing standards and components among all enterprise applications. This high level of consistency between Oracle Applications and Oracle integration solutions are key enablers for innovation and competitive advantage.

For example, an enterprise that relies on an on-premises customer relationship management (CRM) application might acquire a company that uses a cloud-based CRM application. Account managers need to be able to access data from both systems cohesively, share data between these systems, and ultimately establish an authoritative system of record. HR systems, payroll systems, and incentive compensation systems also need to work in unison and exchange information so that employees are properly compensated and paid. Putting all this information together in a unified way is essential to delivering a consistent experience for people both inside and outside the firewall.

Oracle AppAdvantage for Cloud and On-Premises Integration
Oracle AppAdvantage is a program powered by Oracle Fusion Middleware technologies that helps customers strengthen their investment in Oracle Applications such as Oracle E-Business Suite as well as Oracle’s JD Edwards, Siebel, and PeopleSoft applications. Oracle SOA Suite - the central middleware component in this program for service integration and application integration - can connect on-premises enterprise systems to a private or public cloud in a cohesive way. It minimizes the distinction between cloud-based and on-premises applications by enabling a unified approach to service integration, process orchestration, application integration, and data integration - regardless of where those applications are deployed. Get the whitepaper here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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