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Putting BPM Change Management into the Hands of the Business by Mark Peterson

Juergen Kress
PaaS Partner Adoption

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Business Process Management (BPM) is an important part of many organizations. Many experts agree that BPM is not only important for business operations, it is a necessary component for handling change. There can be changes in assignments, changes in back-end systems and changes in workflow are just some examples. However when changes occur, it has been up to IT to implement and up to the business managers to manage the fallout. We all know change is painful, and the more we can place change control in the hands of the business managers, the better the organization can manage change.

AVIO has developed a framework that gives managers control over changes to their business processes.  To see how this works, let’s first characterize the types of changes we typically see within an organization and their business processes.

Process Changes

  • A new assignment (for example, approving a work item) is added or removed to an existing task.
  • New decision points are added or removed that branch the process in different ways.
  • A new back-end service is added, removed or changed.
  • A new sequential or parallel activity is added or removed.
  • A new sub-process is added or removed.

Business Data Changes

  • A business parameter (such as the amount of the invoice) is added that changes the path in the process.
  • A new business parameter (such as region) or value for a given parameter (such as a new region) is added that changes the process flow.

Notice that not all changes involve process changes. Some changes are data-related.  Whether process-related or data-related, these changes can cause problems within your organization.  Typically, a one-size fits all solution, is applied to the problem. New process versions are developed and deployed, and the business is faced with the fallout. Read the complete article here.

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