But before justifying it, let’s start by explaining what RSO is and the differences with RPA.
RSO (Robotic Service Orchestration) is basically managing bots in the context of a business process, just like they would manage people.
RPA (Robotic Process Automation) enables the automation of manual tasks using UI Scrapping technologies. The value proposition is using bots to perform repetitive manual tasks (like data entry) mainly on legacy systems (with no APIs).
RPA was designed to performs tasks, not to manage end to end services.
RSO is about end to end services, managing their full orchestration and fostering a continuous improvement lifecycle.
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