Oracle Field Service Cloud (OFSC) helps transform Customer Experience by building efficient field service solutions. It is built on time-based, self-learning, and predictive technology. Oracle Integration Cloud Service (ICS) provides the Oracle Field Service adapter (OFSC adapter) to create inbound and outbound integrations with OFSC. Refer here for OFSC adapter documentation.
The OFSC adapter can be used to create integrations using OFSC as ‘invoke’(outbound into OFSC) and/or ‘trigger’(events flowing from OFSC into ICS). This native OFSC adapter exposes a rich set of operations(for outbound) and events(inbound) for most commonly used business objects. Refer to the below 2 links for the Business Objects and operations/events provided by the OFSC adapter
However, OFSC provides a myriad of other REST operations (refer the REST API doc) that can be used to access data stored in Field Service Cloud and integrate with other systems.
This blog will provide details on how the ICS generic REST adapter can be used to build ICS integrations to OFSC.
The next 3 sections will walk through the REST connection, Invoke and Trigger configurations required to connect to OFSC using REST adapter. Read the complete article here.
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