Business Process Management, or BPM, supports a large group of stakeholders within an organization, all with different needs. End-to-end processes typically run across departments, stakeholders and applications, and can often have a long life-span. So how do organizations provide all stakeholders with the information they need? Here are some thoughts on who and how:
When do the stakeholders need the data?
Picture created in conjunction with Ard Jan Vethman
Refining the data enables delivering specifically tailored information on the right level: at an operational level in real time, at governance level during ‘process alive’ time, or at a tactical level when looking back in time. Each level of information is tailored for a set of stakeholders, delivering them the information at the time when it is needed.
What data should be included in order to support the stakeholder needs?
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