PaaS Partner Community

  • May 2, 2016

Escalate task after expiration time in BPM by Waslley Souza

Juergen Kress
PaaS Partner Adoption

clip_image001In Oracle BPM 12c, when you have a priority activity that you need to be resolved at a specified time to fulfill your SLA (Service Level Agreement), you can escalate it. Let’s learn how to do it!

As a starting point, I will use the BPM application created here: Creating BPM Process with BPM Composer.

I created three users: peter, bruce and clark. Clark is the manager of Bruce, and Bruce is the manager of peter.

In the process, add a new swimlane and change the role to Process Reviewer.
Add an User Task between Initiator and End Events.

Double-click on User Task and click on Add button near Human Task field.
Name it as EmployeeApprovalHT. Read the complete article here.

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