Oracle Open World 2013 Case Management Smiers & Kitson

There are a lot of informal end-to-end processes in organizations. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or customer demands are imposed on an organization, these end-to-end processes do not have the ability to comply with new demands due to lack of support from the current application landscape. In the financial, public and utilities market organizations are re-landscaping their existing application portfolio due to these higher compliance, regulations and customer demands. This often is not a huge transformation program, with a roadmap spanning over years.

Case management can help cross the bridge from the current landscape towards a landscape aimed at delivering these higher demands.  Oracle delivered Case management as part of their stack starting this year. This presentation deals with standardization of case design and how Oracle can support re-platforming in a gradual way.

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