New BPM Papers: Transforming Customer Experience & Cooking up successful business process management & BPM in Utility
By Juergenkress-Oracle on Mar 21, 2013
- BPM: Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management
- BPM: Cooking Up Successful Business Process Management: A Tactical Approach
- BPM Solution Brief: Increasing Operational Efficiency: BPM in Utilities
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