Five Mobile Strategy Best Practices by Sanjay Singh and Susnigdha Balagari
By Juergenkress-Oracle on Aug 14, 2014
To reap the benefits of mobility in the enterprise, CIOs will need to deliver reliable services in an environment of constant complexity and change.
Organizational leaders are increasingly realizing that a robust mobile strategy will enable them to unlock their company’s full business potential. According to the 2013 Accenture Mobility CIO Survey, CIOs said mobility would provide substantial sources of new revenue and significantly improve customer interactions. 36 percent of CIOs are engaging customers via mobile devices, and 34 percent are driving revenue through transactions on mobile devices.
CIOs also see mobility as a key measure to drive and improve their organization’s business processes. Remote access to content and applications allows workers to take full advantage of their on-road time. According to the Accenture survey, 83 percent of CIOs said mobility would significantly affect their overall business productivity. 43 percent said mobility would improve field/customer service delivery with instant data, and 33 percent said mobility would accelerate the sales cycle with improved access to backend systems.
All of these numbers demonstrate that mobility is top of mind for CIOs. In fact, 30 percent of CIOs plan to invest more than a third of their discretionary IT budget in mobility. However, 42 percent of CIOs do not have a formal mobile strategy.
Mobile Enterprise IT Best Practices
In order to fully reap the potential benefits of mobility in the enterprise, CIOs will need a strategy that gives them the capabilities to deliver reliable services in an environment of constant complexity and change. Here are five core components CIOs need to keep in mind for a successful enterprise mobility strategy.
30 percent of CIOs plan to invest more than a third of their discretionary IT budget in mobility. However, 42 percent of CIOs do not have a formal mobile strategy.
- Integrated to the back office.
Enterprise apps delivered on mobile devices need to be integrated
easily to back-office applications. This means enterprises need to have
middleware that can enable business process management (BPM) processes
that are activated from the device. Such a capability will enable the
integration of data and services across the enterprise and mobile
devices. Read the complete article here.
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