BPM for Customer Experience screencast went live
By Juergenkress-Oracle on Jul 19, 2013
Customer Experience + Social + Mobile + BPM – what is this hype? Watch our Youtube video to understand why BPM & SOA is the enabler for all of this new hypes!
“Customer Experience” assets as well as other valuable BPM resources:
- Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management – a white paper discussing how BPM enhanced with social, mobile and intelligent analytics helps deliver effective customer experience.
- Enhancing the Customer Experience: The Promise of BPM Technology for Retailers – a Solution Brief that showcases customer use cases about the transforming retail industry that has received a decisive boost from multi-channel interactions.
- Finding it Hard to Deliver Right Customer Experience: Think BPM! – a blog that features customer use cases with a focus on the ever transforming retail industry and its – decisive boost from multi-channel interactions.
- From Customer Experience and BPM – From Efficiency to Engagement – a blog encouraging you to join the discussion on how BPM can help deliver optimized back end processes as well as effective customer experience.
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