Saturday Mar 22, 2014

Process of Process Management by Ajay Khanna

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

  • Find the right process (Business Impact vs. Frequency of change vs. complexity)
  • Identify KPIs and define success
  • Involve business users
  • Put governance in place
  • Get executive sponsorship
  • Achieve quick early wins

These are good pointers for a healthy start, but what's next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology. Read the complete article here.

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