Monday Oct 28, 2013

Case Management In-Depth: Stakeholders & Permissions by Mark Foster

We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle.

I now want to go into some more depth with specific areas such as:.

  • Stakeholders & Permissions
  • Case Activities
  • Case Rules
  • etc.

In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions.

Stakeholders

The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here.

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