Monday Apr 15, 2013

BPM 11g PS6 is another milestone for closing the gap between the business and IT in the domains of collaboration and ease of use – Richard Schaller, [ipt]

image[ipt] is pleased to see that Oracle added compelling new features to the new release of the Oracle BPM Suite. This release is another milestone for closing the gap between the business and IT in the domains of collaboration and ease of use. The new Web Form feature will allow business users to see how the human task form will look like during the design workshops. The web-based process player enables business analysts to simulate, test and validate the processes in order to ensure that business needs are fulfilled.

[ipt] is convinced that these two features will significantly reduce the development life cycle and create solutions of higher quality. The adaptive case management solution will put skilled end users in the position to decide which steps they will have to take next in the process based on the current contextual information. This is a common requirement in the public insurance and health sector. Richard Schaller, [ipt] Innovation Process Technology AG

Innovation Process Technology AG

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Do You Know the Risk of Shadow Processes? By Ajay Khanna

In order to do business, companies need to buy and develop many applications. These applications help companies perform various functions. Usually, employees may need to access multiple applications to perform an end-to-end function or what we call a business process.

Take, for example, Order Management. In order to take and complete an order, you may need to access CRM system, Inventory Management, Fulfillment, Shipping and Accounting systems. Most of the times these applications are standalone or at best have point-to-point integration. There may be many activities that you need to perform while processing an order that may not be covered with any of these applications. These activities are called process whitespaces, the steps that are not covered with any of your applications. Usually such activities are performed using emails, phone calls, memos, exchanging spreadsheets etc. These are the shadow processes in your organization - the undocumented, unaudited, non-traceable activities. So where is the problem, you may ask. Problem is that these manual activities cause inefficiency in the organization. In the example above, you may not have visibility into the status of an order at any given point in time, and you’ll tend to run business using dated reports. If a customer calls in to check order status, your employees have to access multiple systems to provide that information to the customer. This leads to waste as well as leads to employees taking decisions based on outdated or incomplete information.

In some cases, your company may also be exposed to compliance risks for not having traceability for all required activities. Using manual procedures means that your compliance and audit costs go high, hitting your bottom line and exposing your company and employees to fines or penalties.

One of the key values of BPM is to fill these process whitespaces and make your business more efficient. The idea is not to replace your existing systems or applications. The idea is to leverage your applications (CRM, ERP, SCM) and define an end-to-end efficient process that fills the whitespaces. Let the applications do what they are best at. Do not make unnatural customizations to COTS applications to fit your processes. Use BPM to bring application together and create custom processes. Any activity that is performed in BPM based application is auditable, efficient and enhances visibility across your business. Check out this demo that talks about using BPM to create efficient processes on top of your applications. Read the full article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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