PaaS Partner Community

Connect Sales and Service with ICS by Waslley Souza

Juergen Kress
PaaS Partner Adoption


Oracle ICS is a solution that facilitate the integration between SaaS x SaaS and SaaS x On-Premise solutions.
It has a lot of connectors to help you to create your integrations throught configuration.
Two examples are Oracle Sales and Oracle Service (formerly Oracle RightNow) connectors.
For some Business Objects of Oracle Sales and Oracle Service you can use a feature called Event Subscription, and it means that if you create, update or delete a registry of this objects, the integration inside ICS will start automatically.
Today, this feature is only enabled for Contact and Account in Oracle Sales.

And only enabled for Contact, Organization and Incident in Oracle Service. Read the complete article here.

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