Saturday Mar 29, 2014

Learn more about Simplified UI for Oracle Cloud Applications

Visit the Voice of User Experience, or VoX, blog for a new post about the strategy behind Oracle’s Human Capital Management (HCM) simplified UI. Learn what’s new from the Oracle HCM Cloud UIApplications User Experience team in Release 7, and find links to new video demos on simplified UI for self-service users and managers.

Floyd Teter, of EiS Technologies and an Oracle ACE Director, also writes about simplified UI and Oracle Fusion Applications HCM in his recent blog post, “Oracle Fusion HCM - The Kettle Is Beginning To Boil.”
There are also a few new posts about Oracle Sales Cloud, such as a post  on the Oracle Applications Blog called “Wow Sales Managers and Reps with An Unmatched User Experience.” A separate post published on VoX last month about Oracle Sales Cloud focuses on what’s new with simplified UI in Release 7.

Also on VoX, Oracle partner Anne Meyer, of MIPRO Consulting LLC, talks about seeing the direction of the Oracle user experience, including simplified UI, in “Partner Gives a Thumbs-Up to Insight on Oracle User Experience.” She says, “I’m anxious for these products to make it to the marketplace. Some may be game-changing for Oracle, and how people view Oracle products.”

Exploring new user experience concepts
Oracle invests a great deal in creating a user experience for its applications that empowers customers to be more productive and efficient. One way that investment is made is by exploring new technologies and looking for ways to use them so that the Oracle user experience continues to evolve. Much of that research takes place among the ranks of the Oracle Applications User Experience (UX) team.

Recent posts on the Usable Apps blog and on TheAppsLab blog look at what and how members of the Applications UX team are exploring new concepts. We invite you to join the conversation! Tell us about your experiences with new technology, and how you think they could be used. To read more about what we’ve found, head over to the Usable Apps blog for new posts on Voice, social network integration, and Google Glass. Then check out Jake Kuramoto’s new post about exploring new concepts on TheAppsLab blog.

Support for building your own good usability practices
Visit the Voice of User Experience, or VoX, blog for a new post from Misha Vaughan, an Oracle Applications User Experience director, to see what she writes about “Six Things You Can Do Today to Jump-Start Your User Experience for Enterprise Applications.” Her post tells you how to build in good usability practices, even on a small budget.


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Friday Mar 28, 2014

Top tweets SOA Partner Community - March 2014

Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity

clip_image001gschmutzMy latest upload : Processing Twitter Stream with Oracle Event Pr… on @slideshare http://www.slideshare.net/gschmutz/processing-twitter-stream-with-oracle-event-processing-oep … via @SlideShare

clip_image002SOA CommunityCode Coverage for BPMN by Mark Foster https://soacommunity.wordpress.com/2014/02/28/code-coverage-for-bpmn-by-mark-foster/ … @OracleBPM #soacommunity

clip_image003OTNArchBeatHow to enable automatic startup recovery in Oracle #BPM 11g | @JvZoggel http://pub.vitrue.com/fdMq

clip_image003[1]OTNArchBeatConsuming Async #SOA in a WebService Proxy | Anagha Desai #adf http://pub.vitrue.com/IZCW

clip_image004sbernhardtBrandneu: Nachlese der BPM Integration Days 2014 auf #thecattlecrew http://ow.ly/u3eH9 @OC_WIRE

clip_image005Oracle SOA Oracle Event Processing enables Internet of Things and Fast Data #iot #fastdata #soa #oep http://pub.vitrue.com/Ks45

clip_image002[1]SOA Community SOA Community Newsletter February 2014 - Read the newsletter! https://soacommunity.wordpress.com/2014/02/27/soa-community-newsletter-february-2014/ … @OracleSOA #soacommunity @OracleBPM

clip_image002[2]SOA Community@soacommunity Feb 27

Process Accelerators Speed Time-to-Value of YourBPM Implementations https://soacommunity.wordpress.com/2014/02/26/process-accelerators/ … @OracleBPM #soacommunity

clip_image002[3]SOA CommunityKPI Risk Assessment at bpmNext2013 – Manoj Das, Oracle http://wp.me/p10C8u-2jE

clip_image005[1]Oracle SOASimplifying Mobile Integration #soa #mobile http://pub.vitrue.com/b9s6

clip_image005[2]Oracle SOAClose loop API Management and SOA Governance #soa #governance #api http://pub.vitrue.com/6bAQ

clip_image005[3]Oracle SOAAirline & Cargo Hub Integration: Trends in B2B Integration as authored by Oracle B2B product mgr #soa #oraclesoa http://pub.vitrue.com/PpzF

clip_image003[2]OTNArchBeat White Paper: Message Sequencing using Oracle Mediator Resequencer #soa #weblogic #bpel http://pub.vitrue.com/Guhv

clip_image006OracleBlogsVideo: Oracle SOA Suite on Oracle Data Appliance | Lonneke Dikmans http://ow.ly/2EedeC

clip_image007Frank Nimphius Oracle Magazine article about JDeveloper 12c "REST for Everyone" http://www.oracle.com/technetwork/issue-archive/2014/14-mar/o24adf-2147201.html …

clip_image002[4]SOA Community Presentations from the #ofmForum are available at the Community Workspace http://tinyurl.com/SOAworkspace (membership required) #soacommunity

clip_image008Luis Augusto Weir Must hear #SOA Governance #Podcast @soacommunity http://tinyurl.com/soagovpodcast-1 http://tinyurl.com/soagovpodcast-2 http://tinyurl.com/soagovpodcast-3 http://tinyurl.com/soagovpodcast-4

clip_image002[5]SOA CommunityProcess Accelerators http://wp.me/p10C8u-2jB

clip_image009Frank Hoppe BPM und Lego Roboter? Clemens erklärt adaptive Prozesse einmal anders. Cool! #bpmidays pic.twitter.com/7NenIuZnwG


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clip_image003[3]OTNArchBeat #ACM: organizing the chaos...through adaptive case management | @LucasJellema http://pub.vitrue.com/cs7K

clip_image002[6]SOA CommunityTop tweets SOA Partner Community – February 2014 http://wp.me/p10C8u-2m0

clip_image002[7]SOA CommunityCreate milestones, activities and roles to build your ACM solution #soacommunity

clip_image002[8]SOA CommunityACM workshop at #bpmidays live Proof of concept build an application #soacommunity pic.twitter.com/IVBWhUUJBD


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clip_image002[9]SOA CommunityIndustrial SOA the journey of maturity and adoption towards a plattform #bpmidays #industrialSOA pic.twitter.com/aHR2zJDBVR


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clip_image002[10]SOA CommunityMonitoring large flow traces with Oracle SOA Suite by Martin Günther https://soacommunity.wordpress.com/2014/02/24/monitoring-large-flow-traces-with-oracle-soa-suite-by-martin-gnther/ … @OracleSOA #soacommunity @OC_WIRE

clip_image016AMIS, Oracle & JavaInspiration on offer: Oracle USA R&D team shows user interface design of the future. March 18, @AMIS Nieuwegein. #UX http://bit.ly/1gaKwjk

clip_image002[11]SOA CommunityPurging Improving Performance via Parallelism in Oracle Event Processing Pipelines with High-Availability by… http://wp.me/p10C8u-2jz

clip_image017esentriReview of the #Oracle Fusion Middleware Partner Community Forum 2014 in Malta @rszilinski #ofmForum http://ow.ly/tVI8F

clip_image018Oracle MiddlewareToday's guest post - @RaoulMiller explains the value of Content and #BPM working together. #Oracle #WebCenter #ECM http://pub.vitrue.com/YIas

clip_image005[4]Oracle SOA Answers to most common questions from Oracle Cloud Adapter for #Salesforce.com Webcast #cloud #soa #oraclesoa http://pub.vitrue.com/7Srr

clip_image005[5]Oracle SOAReal-time GPS vehicle monitoring Oracle SOA Suite w/5K msg/sec case study Sascar Flt Mgmt #soa #oraclesoa http://pub.vitrue.com/m9BO

clip_image019orclateamsoa #orclateamsoa Blog: Resequencer Health Check - 11g Resequencer Health Check In this Blog we will see a few useful ... http://ow.ly/2EaewP

clip_image009[1]Frank Hoppe @dschmied und @t_winterberg erklären #ACM mal anders. #bpmidays pic.twitter.com/EQ7tfO04Kh


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clip_image004[1]sbernhardtFull room for @dschmied and @t_winterberg, talking about ACM at #bpmidays @OC_WIRE @soacommunity

clip_image022Jon petter hjulstad First day at new employer - SYSCO. I am now Department Manager for Middleware

clip_image002[12]SOA Community Full room at BPM best practice session from large enterprise deployments by Sven Bernhardt from Opitz #bpmidays pic.twitter.com/QMOFz5qcIF


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clip_image002[13]SOA CommunityIoT making use of SOA and BPM demo time at #bpmidays by @t_winterberg @FHoppe #soacommunity pic.twitter.com/hB8oJevedU


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Oracle Middleware Oracle Press covers Fusion Middleware. Videos, books, manuals and more...Brush up on Middleware skills. http://pub.vitrue.com/GepC

clip_image027Whitehorses Whiteblog: BPM workspace: Scripted security (http://blog.whitehorses.nl/2014/02/14/bpm-workspace-scripted-security/?utm_campaign=Blog2Twitter&utm_medium=twitter&utm_source=twitter …)

clip_image028Marcel van de Glind Started a series of blogs about humantask assignment. http://technology.amis.nl/2014/02/13/humantask-assignment-in-oracle-bpm-suite-and-soa-suite/ …

clip_image003[4]OTNArchBeatHumantask Assignment: current lane participant | @MarcelvdGlind #soa #bpm #soasuite http://pub.vitrue.com/0Emc

clip_image002[14]SOA Community Enabling Enterprise Mobility with Oracle Fusion Middleware http://wp.me/p10C8u-2cp

clip_image008[1]Luis Augusto Weir Excellent SOA Governance Implementation book review by Niall Commiskey http://niallcblogs.blogspot.co.uk/search/label/SOA%20Governance …

clip_image005[6]Oracle SOAOracle Cloud Adapter for http://Salesforce.com Integration Webcast #oraclesoa #soa http://pub.vitrue.com/yqXs

clip_image002[15]SOA Community Additional new content SOA & BPM Partner Community https://soacommunity.wordpress.com/2014/02/04/additional-new-content-soa-bpm-partner-community-9/

clip_image003[5]OTNArchBeatPodcast: Taking Charge: Meeting SOA Governance Challenges - Part 3 w/ @manelrosa @Luisw19 et al http://pub.vitrue.com/008G

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Eric ElzingaGood explanation on the difference between Wait and Dehydrate in Oracle SOA Suite. Interesting read. http://bit.ly/1g29Rvq @soacommunity

clip_image002[16]SOA CommunityUsing JPA in SCA Spring Beans by Dusan Chromy https://soacommunity.wordpress.com/2014/02/13/using-jpa-in-sca-spring-beans-by-dusan-chromy/ … @OracleSOA #soacommunity

clip_image008[2]Luis Augusto Weir API Management and SOA Governance? This and more in the #SOA Governance #FAQ @soacommunity http://www.soa4u.co.uk/2014/01/soa-governance-faq.html?m=1 …

clip_image002[17]SOA CommunityDistribute the soacommunity newsletter February edition - read it! Didn't get it register http://www.oracle.com/goto/emea/soa #soacommunity @OracleSOA

clip_image002[18]SOA CommunitySOA Suite 11.1.1.7 Installation Instructions https://soacommunity.wordpress.com/2014/02/12/soa-suite-11-1-1-7-installation-instructions-compiled-by-new-zealand-partner-wyn-ackroyd/ … @OracleSOA #soacommunity

clip_image005[7]Oracle SOAOracle Webcast: #Salesforce.com Integration - Mark your calendars for this Thursday #oraclesoa #soa http://pub.vitrue.com/ZoVA

clip_image030Dain Hansen Oracle SOA Suite for Healthcare Integration #soa #healthcare http://pub.vitrue.com/jL8b

clip_image031demed 1.4m events/s! NTT Comm delivers on predictive monitoring w Oracle Event Processing http://pub.vitrue.com/0Wxw #oep #cep #oraclesoa

clip_image002[19]SOA Community Book Review: Getting Started with Oracle SOA B2B Integration by Jon Petter Av Hjulstad https://soacommunity.wordpress.com/2014/02/11/book-review-getting-started-with-oracle-soa-b2b-integration-by-jon-petter-av-hjulstad/ … @OracleSOA @SOAScott

clip_image002[20]SOA CommunityPodcast Show Notes: Old Habits Die Hard in the New SOA World By OTN ArchBeat https://soacommunity.wordpress.com/2014/02/10/podcast-show-notes-old-habits-die-hard-in-the-new-soa-world-by-otn-archbeat/ … @OracleSOA #soacommunity

clip_image032Debra LilleySo just what is AppAdvantage? http://bit.ly/1bsxevs and learn more at #UKOUG Apps Transformation event http://bit.ly/1kciWVo 18th March

clip_image006[1]OracleBlogs Oracle Enterprise Repository Reports and International Number Formats http://ow.ly/2DIDnj

clip_image002[21]SOA Community Configure Auto-Recovery in Oracle SOA Suite by Danilo Schmiedel http://wp.me/p10C8u-29i

clip_image030[1]Dain HansenServiceTechMagazine on Oracle API Management #api #soa http://pub.vitrue.com/mH39 via @malatech

clip_image002[22]SOA CommunityEvent-Driven SOA part of Industrial SOA series https://soacommunity.wordpress.com/2014/02/07/event-driven-soa-part-of-industrial-soa-series/ … #industrialSOA @OracleSOA

clip_image002[23]SOA Communitythanks for your SOA Specialization and all your successful SOA projects @esentri #soacommunity @ORCLPartnerBiz pic.twitter.com/obfFUYNLkl


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eted by SOA Community

clip_image003[6]OTNArchBeatThe OTNArchBeat Daily is out! http://paper.li/OTNArchBeat/1329828521 … Stories via @soacommunity @PSchooff @gokhanatil

clip_image030[2]Dain HansenIdevnews | @Oracle Cloud Adapters ‘Unify’ Intelligent Integration for Cloud, On-Premises via Oracle SOA Suite http://www.idevnews.com/stories/6083/Oracle-Cloud-Adapters-Unify-Intelligent-Integration-for-Cloud-On-Premises-via-Oracle-SOA-Suite#.UvQKBFQYFBQ.twitter …

clip_image035OracleSupport_WLSWorking with Oracle Security Token Service in an architecture involving WLS and Service Bus #SAML #Weblogic http://pub.vitrue.com/YkH9

clip_image003[7]OTNArchBeatVideo: #SOA Transformation - Interview with @LonnekeDikmans. http://pub.vitrue.com/AQAo

clip_image003[8]OTNArchBeatVideo: @rgathwala talks about Agilent's new SOA-based infrastructure and mobile strategy #soasuite http://pub.vitrue.com/t3Mr

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Technorati Tags: twitter,SOA Community twitter,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

A Primer on Process Accelerators by Tanu Sood, Principal Product Director

In yesterday's post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That's Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today's post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements.

Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:



SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Thursday Mar 27, 2014

Using Credential Store Framework when communicating with Oracle Human Workflow API by Sven Bernhardt

For connecting to Oracle Human Workflow Engine via the provided client API, username and password of an admin user are needed. These credentials could also be useful during task processing, when actions on a task has to be performed on behalf of a user, for example in case of holidays or illness. But how can to manage the admin users credentials in secure way, independent from the target environment?

A first approach is to use a mechanism where the credentials were provided as context parameters in the web.xml, of a Facade Web Service in front of the client API to hide complexity and to force upgrade protection in case of API changes. When deploying this Web Service facade, the parameters are replaced using a deployment plan. This solution works, but has the disadvantage that username and password of the admin user are contained in the deployment plan as clear text. From a SysOps perspective this mechanism is not appropriate.

Create_CSSo another possibility must be found to manage user credentials in a consistent and secure way. An approach to ensure the secure management of credentials is to use the Oracle Credential Store Framework (CSF), provided by Oracle Platform Security Services (OPSS). Configuring and using CSF is quite simple and done in a few steps: Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wednesday Mar 26, 2014

SOA Community Newsletter March 2014

Dear SOA & BPM Partner Community member,

Did you miss the Oracle Fusion Middleware Partner Community Forum in Malta? Most of the presentations are available at our SOA & BPM Community Workspace ( SOA Community membership required). Key announcements include free implementation assessment vouchers, SOA 12c launch events and the SOA Suite 11g On-Demand Course. During the conference, attendees also had the opportunity to learn more about Internet of Things (IoT) a great showcase for middleware. Thanks for the excellent feedback at Twitter #ofmForum and the first impression on the SOA Community Facebook page.

Congratulations to the Fusion Middleware Partner Community Awards 2014 winners - Amis for SOA and OPITZ Consulting for BPM – well deserved!

The Industrial SOA article series continues with SOA and Business Processes: You are the Process! And Bob published a podcast series about SOA Governance and API Management.

Thanks for sharing all the additional SOA articles within the community: Integration for Airlines and Cargo Hubs & Cloud Adapter for Salesforce.com & Recap - Oracle Cloud Adapter for Salesforce.com & Video SOA Transformation & Working with Oracle Security Token Service & Resequencer Health Check & Humantask Assignment.

In our BPM and ACM section you find two ACM articles from Lucas Jellema ACM: organizing the chaos and flexing rigid process structures & The key ingredients of an ACM case. At our SOA & BPM Community Workspace ( SOA Community membership required) we published the latest ACM customer presentation and video and a new Demo system page and new BPM demo is available. In the case you implemented successful BPM make sure you re-use your processes and promote them in the BPM Solution Catalog.
Thanks for sharing all the additional SOA articles within the community: Case Management API's & BPM workspace: Scripted security & Content-Enabling Your Insurance Business Using Oracle BPM and WebCenter Content.

The last section in our newsletter is focused on architecture, usability & AppAdvantage, resource kit, documents, videos and roundtables are available. Together with AMIS the Applications User Experience Expo Set in Amsterdam takes place March 18th 2014.

Thanks for attending the Oracle Fusion Middleware Partner Community Forum and happy reading!

Best regards Jürgen Kress

To read the newsletter please visit http://tinyurl.com/SOAnewsMarch2014 (OPN Account required)

To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM APIs revisited – DirectBinding and Facade APIs by Niall Commiskey

Direct Binding Invocation -
A common way to invoke a composite is to use SOAP over HTTP. This is enabled by creating a SOAP service for your composite using web service binding. You can also use direct binding, which provides a tighter integration alternative. 
Direct binding enables Java clients to directly invoke composite services,  bypassing the intermediate conversion to XML required with web service binding. 

Direct Binding Invocation API - Here we leverage oracle.soa.management.facade.Locator. The following composite contains a BPM process that can be invoked via direct binding.  Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Tuesday Mar 25, 2014

New Self-paced Oracle BPM 11g Training for Business People by Dan Atwood

Just wanted to let you know that AVIO has come out with a completely new online self-paced version of the Oracle BPM 11g Designer Workshop. This is a unique Oracle BPM training offering specifically designed for business analysts and managers, and it is the result of our experience from dozens of successful Oracle BPM engagements. For the last 14 years, I’ve conducted this business oriented workshop in a variety of forms - training hundreds of business people on this version of the product and every preceding version of the product.
It's different than any other Oracle BPM training because:

  • It's self-paced and flexible
    • You have two weeks to complete the hands-on portion of the training.
    • It is on-demand. You can start whenever you have time and there are no formal scheduled start and end dates.
    • Once you register, you can view the videos and do the hands-on lessons any time during the day or night that your schedule allows during the two weeks.
    • The hands-on portion of the training is done using a dedicated environment I will have running for you on an Amazon EC2 instance on the cloud with the latest version of Oracle BPM 11g already installed on it.
  • Although it is online virtual training, AVIO has a mentor available to help answer questions and assist with the lessons during the two weeks.
  • There are 4 hours of videos that accompany each lesson designed to teach both the core concepts and best practices that business people need to know on an Oracle BPM project.
  • The 12 hands-on lessons all reinforce the best practices and ensure that you leave with the knowledge you will need on your first project (click here to see a description of the 12 hands-on lessons in the class).

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Monday Mar 24, 2014

Part I – WebLogic Suite: Foundation Infrastructure for Oracle iAS (Internet App Server) Customers

WebLogic has become the strategic application server infrastructure for Oracle Fusion Middleware and Applications. It is designed to provide a standards-based, mission critical and secure platform for organizations developing and deploying large-scale, cloud environments. Oracle iAS capabilities like Oracle TopLink and Oracle Coherence along with layered products such as Oracle Forms, Oracle Reports, Oracle Discoverer and Oracle Portal and others have been certified with the WebLogic Server infrastructure. The J2EE runtime underlying Oracle Internet Application Server, Oracle Containers for J2EE (OC4J) has had key capabilities converged and certified with WebLogic Server. The goal has been to enable Oracle customer investments in Oracle Internet Application Server to move forward seamlessly.

Watch the video here.

WebLogic Partner Community

For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

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BPM marketing update

Short Film: Retiring in the Spirit of Alaska – Alaska Department of Retirement and Benefits:

Webcast: Adaptive Case Management – Delivering Right Customer Experience
Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. The webcast recording is hosted on You Tube.

Content and Collateral

References: BPM Suite Customers in Action

Blog Series

Upcoming Events

Resource Kits


SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sunday Mar 23, 2014

Business Process Intelligence Demo Now Available

To get access to the demo environment please contact Oracle PartnerNetwork (OPN)!

The Business Process Intelligence demo targets non-IT users, specifically process owners, and business analysts. The demo illustrates how to monitor performance and achieve visibility of a business process using Oracle BPM, Oracle BAM, Oracle ADF, Oracle Business Intelligence (BI), Oracle Real-Time Decision (RTD), and Oracle WebCenter. The demo scenario includes a call center company, ViMad, which is tasked with handling customer service for credit cards. Credit card companies such as Visa, MasterCard, AmEx, and Discover outsource their customer service to ViMad.

ViMad is trying to improve the following key performance indicators:

  • Efficiency of its call center with processing credit line increase requests
  • Customer satisfaction
  • Number of offers (such as 0% balance transfer offers) accepted by customers

Highlights

  • Leverage BPM to orchestrate credit line increase request, rather than the manual, email-based process.
  • Embed a BI dashboard in the Call Center Agent's task list interface so s/he can analyze a customer's behavior and also take immediate actions, such as approve or reject the credit line increase request.
  • Utilize Oracle Real-Time Decisions to address customer satisfaction: customers that are rejected will be provided with a personalized offer (such as % Balance Transfer Offers or Free Account Review) based on their spending habits.
  • Enable real time analysis of the call center performance with Oracle BAM.
  • With Oracle Real-Time Decisions, provide the ability to monitor the offer acceptance rates

Products included in demo:

  • Database 11.2.0.2.0
  • Weblogic Server 10.3.6
  • SOA Suite (SOA Infra) 11.1.1.6
  • WebCache 11.1.1.6
  • Webtier (OHS) 11.1.1.6
  • WebCenter Portal 11.1.1.6
  • WebCenter Content 11.1.16
  • WebCenter Collaboration 11.1.1.6
  • BAM 11.1.1.6
  • Business Intelligence 11.1.1.5
  • Real-Time Decisions 11.1.1

Demo Details | 2 minute Video | Demo Script

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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