Next I my BAM Series, a post about BAM KPIs.
First the theory from the oracle documentation
There are two major types of performance indicators: outcome metrics and driver metrics. Outcome metrics, sometimes called lagging indicators, measure business activity that a strategy is designed to achieve, such as return rate per month or average call processing time for the last moving hour. Driver metrics, sometimes called leading indicators, measure business activity that influences the outcome metrics.
KPIs are outcome metrics that compare performance measures to specific business goals that roll up into larger organizational strategies requiring monitoring, improvement, and evaluation. KPI values vary with time, have targets to determine performance status, include dimensions to allow for more specific analysis, and can be compared over time for trending purposes and to identify performance patterns. Read the complete article here
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