X

PaaS Partner Community

BAM KPIs by Marcel van de Glind

Juergen Kress
PaaS & Middleware Partner Adoption

image

Next I my BAM Series, a post about BAM KPIs.

First the theory from the oracle documentation

Understanding KPIs

There are two major types of performance indicators: outcome metrics and driver metrics. Outcome metrics, sometimes called lagging indicators, measure business activity that a strategy is designed to achieve, such as return rate per month or average call processing time for the last moving hour. Driver metrics, sometimes called leading indicators, measure business activity that influences the outcome metrics.

KPIs are outcome metrics that compare performance measures to specific business goals that roll up into larger organizational strategies requiring monitoring, improvement, and evaluation. KPI values vary with time, have targets to determine performance status, include dimensions to allow for more specific analysis, and can be compared over time for trending purposes and to identify performance patterns. Read the complete article here

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

Blog Twitter LinkedIn image[7][2][2][2] Facebook clip_image002[8][4][2][2][2] Wiki

Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.