Adaptive case management (ACM) is also known as “dynamic case management”, is getting a lot of interest lately. BPM vendors identified this need while engaging with companies to manage existing business processes. And so ACM tools are emerging as complements to BPM. They provide a human-centric combination of process, content and collaboration to support knowledge workers to be more productive.
What is case management?
Case management is a way of organizing the work and activities in a company around a case instead of around a process or data. A Case is the coordination of multiple tasks – planned or unplanned - and associated content, towards a concrete objective or goal. Case oriented systems allow more flexibility and adaptability compared to process oriented solutions. Case oriented systems are better equipped to handle unstructured or less structured data compared to data oriented solutions.
Why would you need case management?
You would typically need ACM in a situation where you want activities to be managed, activities don’t have a fixed pre-determined sequence (there are unplanned parts), activities need access to content (both structured and unstructured data), and humans determine what need to happen while executing a process and/or need to interact with other experts (collaboration to solve the case).
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