Garmin had one essential requirement for enabling product support agents: “We want a single application to address the needs of our customers.” Before this initiative, it was not uncommon for agents to have multiple applications open at the same time for a customer interaction. To address this issue, Garmin leveraged the power of Oracle SOA Suite to integrate its CRM application with Oracle E-Business Suite. This integration enabled agents to fulfill their order management and inventory requirements in the CRM application while still leveraging Oracle E-Business Suite roles and responsibilities. This initiative has improved efficiency of the product support agents and bettered services delivered to customers.
Garmin is a leading, worldwide provider of navigation, committed to making superior products for automotive, aviation, marine, outdoor and, sports. Join us to understand Garmin's architecture and how their SOA implementation has revolutionized their business operations delivering agility, lowering costs and, faster time to market.
Speakers include: Anand Natarajan, Enterprise Architect & Matt Larson, ERP Technical Lead at Garmin International
Date: Tuesday, September 24 2013
Time: 12:00 PM - 1:00 PM
Location: Moscone West 2020