Expert Advice for Medium and Midsize Businesses

Why You Need to Move Labor Management to the Cloud

Small-to-midsize businesses have always leveraged their size and agility to compete against larger competitors with greater sales volume and resources. True to form, SMBs are now using their size and agility to quickly adapt to new cloud IT capabilities that provide a clear competitive advantage.

Wiggle is a midsize pure-play online sports equipment retailer that’s been experiencing year-over-year double-digit growth. Leveraging their size and agility, Wiggle has partnered with Oracle Cloud solutions and quickly gained powerful capabilities that have resulted in hyper business performance and company growth.

Using one foundational standard across multiple areas—including planning, merchandising, financials, and human capital management—Wiggle now enjoys unmatched breadth and depth of visibility into their data, as well as flexibility and responsiveness that would take larger competitors years to achieve.

"Our results with platform scalability have been very positive. The accuracy of the information that we now hold—the relevance of it—and the ability to federate that with our employees, has been really, really great," observes Wiggle CIO, Jeff Wollen.

Using the Oracle Cloud for workforce management, SMB retailers stand to gain strategic returns in the following areas: 

1. Boost Customer Service with Top Talent

Finding and retaining top digital and customer service skills is getting harder. Like customers today, job applicants and employees want retailers to digitally communicate consistent brand value that makes their lives easier and includes personalized feedback on development and career paths.

Starting with mobility, retailers are now automatically delivering employer brand messaging that starts with recruiting and carries all the way through on-demand video training, goals, performance reviews, scheduling, payroll, and social collaboration. Many store managers now carry hand-held devices while walking the aisles and coaching associates.

2. Complete Data Visibility and Rapid Response

To stay competitive in today’s fast-paced environment, retailers need the ability to quickly respond to new opportunities and situations as they unfold. Store managers love the freedom of real-time data visibility, mobile access and social collaboration.

Broad cloud solutions provide unprecedented access to standardized data that is real-time, historic, and even predictive. Imagine being able to accurately forecast potential attrition at the store, department, and manager levels. Such capabilities would certainly help reduce uncertainty around your hiring needs.

3. Flexibility and Economy of Scale

Small-to-midsize retailers know the benefits of volume and scale that their larger competitors enjoy. Instead of straddling multiple IT systems and data sets, using one standard foundation with centralized mobile access for everything is hugely productive and efficient. Store operations easily scale up and down during peak seasonal periods, or when new stores are being opened or closed.

4. Organizational Agility and Innovation

Having broad, unified digital workforce management in the cloud also helps ensure that the entire organization stays up-to-date with evolving innovations and industry best practices. The cloud frees up your IT team to focus directly on areas of real return—like customer experience—rather than the costly maintenance of disparate legacy systems.

Frequent software updates—incorporating the latest innovations and industry best practices—keep retailers and IT resources up to speed and moving forward, while greatly reducing short- and long-term overhead costs.

Ready to reap the benefits of workforce management in the cloud? GO chat with us.


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