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Expert Advice for Medium and Midsize Businesses

Tomorrow’s Enterprise, Today Podcast Series: Effortless Conversations: The Next Frontier in CX

Kellsey Ruppel
Principal Product Marketing Director

I recently had the opportunity to sit down with Joe Fuster, Head of Customer Experience at Oracle, and Joe Huang who drives product management for Oracle Digital Assistant, for the fourth podcast in our “Tomorrow’s Enterprise, Today” podcast series, where we are discussing how organizations small and large are embracing cutting-edge technologies such as artificial intelligence and machine learning to drive rapid and continuous innovation to better serve their customers, employees and partners and the different strategies and paths of technology adoption experts are seeing today.

In the era of the experience economy, companies across industries and business models need to create holistic brand engagement in every touchpoint with their customers, especially small-to-medium businesses (SMBs). In order to enable these value moments, effortless interactions, friction free interfaces, and data for SMBs, orchestrated customer experience are key. In the fourth podcast of our Tomorrow’s Enterprise, Today podcast series, we discuss how you can enrich CX with the cloud platform and thereby contribute to the creation of effortless interactions.

Joe and Joe discuss the fundamental changes inventions like smartphones and electric cars have undergone and some of the trends impacting the market today. They also will cover how to drive effortless interactions across all bands of Customer Experience – including marketing, sales, commerce and service. You'll for sure want to tune in to find out what is the one technology advancement that they are excited about!

If you are interested in learning more, please catch “Effortless Conversations: The Next Frontier in CX” podcast and the rest of our podcast series!

You can see our upcoming schedule on our podcast page or below:

We hope you’ll follow along as we help you with your journey on the path to digital transformation!

Be sure to tune in to the Oracle Cloud Café, where you can listen to conversations with Oracle Cloud customers, partners, thought leaders and experts to get the latest information about cloud transformation and what the cloud means for your business. New podcasts will be added soon!

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