As small-to-medium businesses (SMBs) head into the last quarter of 2018, the drive to hit year-end numbers can be all-consuming. As a result, other priorities...
As small-to-medium businesses (SMBs) head into the last quarter of 2018, the drive to hit year-end numbers can be all-consuming. As a result, other priorities are sometimes shelved until the last minute. It happens, I get it. But one priority that should never be overlooked is letting your clients and customers know how truly grateful you are for their support during the past year. If you haven’t started to think about how you’re going to thank them—start now. Here are a few...
As small-to-medium businesses (SMBs) head into the last quarter of 2018, the drive to hit year-end numbers can be all-consuming. As a result, other priorities are sometimes shelved until the...
Your customers are the foundation of growth. Without customers, there would be no bank. And if you cannot retain customers, your growing bank would shut its...
Your customers are the foundation of growth. Without customers, there would be no bank. And if you cannot retain customers, your growing bank would shut its doors. Basic service is not enough anymore. They came to you because your regional bank had a value proposition that was appealing to them, but without great customer experiences, they will leave. So to survive and grow, you need to provide those experiences and build loyalty. Why? Because loyal customers are more...
Your customers are the foundation of growth. Without customers, there would be no bank. And if you cannot retain customers, your growing bank would shut its doors. Basic service is not enough...
No one likes to be stereotyped. Not men, not women, not people who wear glasses or who have blond hair, and definitely not the generational groupings we call...
No one likes to be stereotyped. Not men, not women, not people who wear glasses or who have blond hair, and definitely not the generational groupings we call millennials, generation X, and boomers. However, to segment markets that seems to be what a lot of companies do. They put people into groups based on arbitrary standards (such as year of birth). They design advertising campaigns that target boomers; they create service and commerce channels to appeal to millennials....
No one likes to be stereotyped. Not men, not women, not people who wear glasses or who have blond hair, and definitely not the generational groupings we call millennials, generation X, and boomers....
Combining sales and service onto a single platform helps reps have more meaningful conversations with customers, make more intelligent selling decisions, and...
Combining sales and service onto a single platform helps reps have more meaningful conversations with customers, make more intelligent selling decisions, and ultimately speed deal conversions. Sales force automation (SFA) software has come a long way in the last 15 years, helping sales teams get a better handle on their pipelines, prospects, and performance. But because most of these SFA applications were designed for sales managers, not sales reps, “the reps don’t always...
Combining sales and service onto a single platform helps reps have more meaningful conversations with customers, make more intelligent selling decisions, and ultimately speed deal conversions....
High-growth companies naturally want the best ecommerce platform for their business. There seems to be an endless supply of small SaaS companies vying your...
High-growth companies naturally want the best ecommerce platform for their business. There seems to be an endless supply of small SaaS companies vying your business. However, it’s also important to look upmarket to see if larger cloud technology companies can offer what the smaller vendors cannot―namely security, scalability, research and development investment, and emerging tech (i.e. artificial intelligence, machine learning, Internet of Things). Many fast-growing companies...
High-growth companies naturally want the best ecommerce platform for their business. There seems to be an endless supply of small SaaS companies vying your business. However, it’s also important...
Gartner has named Oracle a leader in the 2018 Gartner report “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” Analysts Mark Lewis and...
Gartner has named Oracle a leader in the 2018 Gartner report “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” Analysts Mark Lewis and Melissa A. Hilbert analyzed eleven vendors and placed each in one of four categories: Leader, Challenger, Niche Player, or Visionary. We believe our “leader” designation for CPQ Cloud acknowledges Oracle’s continued robust development investments, visionary roadmap, the implementation savvy of our global (system...
Gartner has named Oracle a leader in the 2018 Gartner report “Magic Quadrant (MQ) for Configure, Price and Quote Application Suites.” Analysts Mark Lewis and Melissa A. Hilbert analyzed eleven vendors...
Every business exists to obtain and retain customers. CX Cloud solutions (marketing, service, sales, commerce, social) are integral to this process. However,...
Every business exists to obtain and retain customers. CX Cloud solutions (marketing, service, sales, commerce, social) are integral to this process. However, that is not enough. A company also needs to manage its financial assets and its fulfillment processes. This is handled with ERP Cloud and SCM Cloud. Every business starts off the same. You need to generate revenue by selling something to someone. Once the sale is made, small-to-medium businesses (SMBs) needs to collect...
Every business exists to obtain and retain customers. CX Cloud solutions (marketing, service, sales, commerce, social) are integral to this process. However, that is not enough. A company also needs...
We all love being audited. Audits can be enjoyable. Yes, that’s right… I said those two words together in the same sentence: enjoyable audits! When I recently...
We all love being audited. Audits can be enjoyable. Yes, that’s right… I said those two words together in the same sentence: enjoyable audits! When I recently wrote on this topic for the Oracle Customer Experience (CX) blog, I received mixed feedback ranging from “Andy you must be daft” to “How is a configuration and pricing solution related to a financial audit?” It’s simple actually. No one wants find themselves at court or read about their company in the next financial...
We all love being audited. Audits can be enjoyable. Yes, that’s right… I said those two words together in the same sentence: enjoyable audits! When I recently wrote on this topic for the Oracle...
Last year, Oracle and Inc. Media joined forces to get inside the heads of the leaders of America’s fastest-growing companies. What we found was interesting―so...
Last year, Oracle and Inc. Media joined forces to get inside the heads of the leaders of America’s fastest-growing companies. What we found was interesting―so interesting, that we decided to revisit with this group of small-to-medium business (SMB) executives to see if anything has changed. So drumroll, please…. The #1 reason for success came down to one thing―customers. However, it is not just the act of selling to those customers. SMB leaders overwhelmingly chose their...
Last year, Oracle and Inc. Media joined forces to get inside the heads of the leaders of America’s fastest-growing companies. What we found was interesting―so interesting, that we decided to...
