By So young Park, Director of Customer and Product Strategy, Oracle and Stephanie Hlavin, Senior Content Strategist Integrated Marketing, Oracle When it comes...
By So young Park, Director of Customer and Product Strategy, Oracle and Stephanie Hlavin, Senior Content Strategist Integrated Marketing, Oracle When it comes to trying something new, or making a purchase you’re not entirely certain about, being first can up the anxiety even further. Duel, a hot startup – and member of the Oracle Startup Cloud Accelerator Program, understands this. Naio Tsarouchis, the Co-Founder and CTO of Duel explains, “Duel is a Customer Advocacy...
By So young Park, Director of Customer and Product Strategy, Oracle and Stephanie Hlavin, Senior Content Strategist Integrated Marketing, Oracle When it comes to trying something new, or making a...
Fike, a Missouri-based manufacturer of industrial fire-, explosion-, and over-pressure protection systems, just completed a global rollout of Oracle Configure...
Fike, a Missouri-based manufacturer of industrial fire-, explosion-, and over-pressure protection systems, just completed a global rollout of Oracle Configure Price Quote (CPQ) Cloud helping its salespeople and distributors walk customers through the product-configuration process (70 percent of company sales come from custom configurations) and submit their quote requests. Previously, Fike’s salespeople used spreadsheets to capture orders, re-entering the information into an...
Fike, a Missouri-based manufacturer of industrial fire-, explosion-, and over-pressure protection systems, just completed a global rollout of Oracle Configure Price Quote (CPQ) Cloud helping its...
Most entrepreneurs are familiar with the expression, “a chain is only as strong as its weakest link.” In business, the weakest link can mean the difference...
Most entrepreneurs are familiar with the expression, “a chain is only as strong as its weakest link.” In business, the weakest link can mean the difference between winning and losing customers, and money. A company can have the best products or services, but if they have disengaged employees, a poor marketing campaign, or less than adequate technology, customers will buy elsewhere. To strengthen the weak links, I tell my clients to create a checklist to test each area of...
Most entrepreneurs are familiar with the expression, “a chain is only as strong as its weakest link.” In business, the weakest link can mean the difference between winning and losing customers,...
In April, I attended Oracle’s Modern Customer Experience (CX) 2018 in Chicago. By the time I boarded my flight home, my notebook was filled with insights,...
In April, I attended Oracle’s Modern Customer Experience (CX) 2018 in Chicago. By the time I boarded my flight home, my notebook was filled with insights, takeaways from breakout sessions, a list of tech tools that can help my clients run better companies, and much more. Throughout the three-day event, I noticed a common theme was how technology is empowering businesses, large and small, to deliver exceptional customer experiences. Here are my three biggest observations: 1....
In April, I attended Oracle’s Modern Customer Experience (CX) 2018 in Chicago. By the time I boarded my flight home, my notebook was filled with insights, takeaways from breakout sessions, a list...
Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your...
Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your small-to-medium business (SMB) to evolve as fast as they are in their personal lives. And it is, in large part, thanks to the smartphone. The smartphone has had a monumental impact on the way we live. It has changed the way people behave, the way people see the world, and their expectations. Their expectations have gone...
Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your small-to-medium business (SMB) to evolve as...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX)...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX) space. We asked for their insights on how to win customers and increase brand loyalty in a disruptive world—and we received incredible feedback. To learn how your small- or medium-sized business (SMB) can attract and retain customers, and effectively compete with your larger counterparts, continue reading. Where should...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX) space. We asked for their insights on...
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe...
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe old age of 60. We talk about our modern time as if it is so unique and yet, some things remain the same. Here we are in 2018, a much different appearing world than the one Heraclitus would have recognized; however, his truth is still our truth in business today. Like Heraclitus said, the one constant is things change....
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe old age of 60. We talk about our...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so much about business—and life. As the world becomes more connected and almost everything can be done virtually, it begs the question, “Do conferences and in-person events still matter?” My answer: absolutely. As I plan out my year, I’ll be sharing with you some of the events that I refuse to miss, and think are important...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so much about business—and life. As...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from product development to finance. But while the digital ecosystem makes it easier to attract new customers, it has fundamentally changed the rules of customer retention. It’s not enough to simply deliver quality products or services, or provide good customer service or interaction. Companies need to anticipate customer...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from product development to finance. But while...
