Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your...
Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your small-to-medium business (SMB) to evolve as fast as they are in their personal lives. And it is, in large part, thanks to the smartphone. The smartphone has had a monumental impact on the way we live. It has changed the way people behave, the way people see the world, and their expectations. Their expectations have gone...
Today customers have influence, and their influence is forcing companies—of all sizes—to disrupt their traditional ways of doing business. They want your small-to-medium business (SMB) to evolve as...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX)...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX) space. We asked for their insights on how to win customers and increase brand loyalty in a disruptive world—and we received incredible feedback. To learn how your small- or medium-sized business (SMB) can attract and retain customers, and effectively compete with your larger counterparts, continue reading. Where should...
At Modern Customer Experience, presented by Oracle, we held a live Twitter tweetchat to bring together the top thought leaders in the customer experience (CX) space. We asked for their insights on...
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe...
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe old age of 60. We talk about our modern time as if it is so unique and yet, some things remain the same. Here we are in 2018, a much different appearing world than the one Heraclitus would have recognized; however, his truth is still our truth in business today. Like Heraclitus said, the one constant is things change....
“There is nothing permanent except change.” – Heraclitus Heraclitus was a pre-Socratic Greek philosopher who walked this earth and died in 475 B.C., at the ripe old age of 60. We talk about our...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so much about business—and life. As the world becomes more connected and almost everything can be done virtually, it begs the question, “Do conferences and in-person events still matter?” My answer: absolutely. As I plan out my year, I’ll be sharing with you some of the events that I refuse to miss, and think are important...
I’ve been going to conferences, large and small, for more than 25 years. I’ve seen and heard some amazing speakers, made life-long connections, and learned so much about business—and life. As...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from product development to finance. But while the digital ecosystem makes it easier to attract new customers, it has fundamentally changed the rules of customer retention. It’s not enough to simply deliver quality products or services, or provide good customer service or interaction. Companies need to anticipate customer...
Technology has leveled the playing field for small-to-medium businesses (SMBs), removing traditional barriers and improving efficiencies at every turn, from product development to finance. But while...
A winning customer experience has always been a critical ingredient for business success, but this truism is magnified in the digital world. Technology has...
A winning customer experience has always been a critical ingredient for business success, but this truism is magnified in the digital world. Technology has improved many aspects of the customer experience, making it possible to understand consumers better, build loyalty and address their issues, sometimes instantly. It’s also raised expectations. Today’s customers demand the same, if not better, experience with small- and medium-size businesses (SMBs) as with the Goliaths....
A winning customer experience has always been a critical ingredient for business success, but this truism is magnified in the digital world. Technology has improved many aspects of the customer...
Your customer experience (CX) is more important than ever. Today’s customers own and control the buying journey, choosing when, where, and, most importantly, if...
Your customer experience (CX) is more important than ever. Today’s customers own and control the buying journey, choosing when, where, and, most importantly, if they interact with a brand. We live in an age of instant—instant message, instant purchase, and instant delivery. It’s no longer enough to have a superior product or service; customers demand a superior experience as well. Whether your focus is on growing your business through digital channels or face-to-face...
Your customer experience (CX) is more important than ever. Today’s customers own and control the buying journey, choosing when, where, and, most importantly, if they interact with a brand. We live in...
In today’s digital economy, customers call the shots. The rise of online shopping has placed them firmly in the driver’s seat. They have instantaneous access to...
In today’s digital economy, customers call the shots. The rise of online shopping has placed them firmly in the driver’s seat. They have instantaneous access to infinite information, right in their pocket—so if your company doesn’t satisfy their needs, they’ll move onto the next website without a second thought. So, how can growing companies successfully differentiate themselves in the ecommerce space and compete with the big guys, like Amazon and Walmart? Through an...
In today’s digital economy, customers call the shots. The rise of online shopping has placed them firmly in the driver’s seat. They have instantaneous access to infinite information, right in...
How many loyalty cards do you have? Well, I just cleaned out my wallet and found 25 loyalty cards. Twenty-five. Some were from restaurants. Many were from...
How many loyalty cards do you have? Well, I just cleaned out my wallet and found 25 loyalty cards. Twenty-five. Some were from restaurants. Many were from retailers. I was a little surprised, because, that number does not even include the digital programs I belong to through my credit cards. Why so many? Well, apparently I shop too much, so that might have to be a new year’s resolution. But I can tell you that I buy from every one of those businesses—regularly. I like...
How many loyalty cards do you have? Well, I just cleaned out my wallet and found 25 loyalty cards. Twenty-five. Some were from restaurants. Many were from retailers. I was a little...
