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Expert Advice for High-Growth Businesses

Choosing a CPQ Platform for the Future

For a small-to-medium business (SMB), choosing the right configure, price, and quote (CPQ) solution can have huge implications. With so many CPQ startups in the market making exaggerated claims, it's easy for a SMB owner to get overwhelmed. Beware though, choosing the wrong CPQ solution can damage customer relations and may be enough to sink your business. In a crowded marketplace, it's easy to wonder if Oracle is truly committed to making Oracle CPQ a valuable tool for SMBs.

If we weren't, we wouldn't use it ourselves.

Proving Our Commitment to CPQ

With the uncertainty surrounding the CPQ landscape, it pays to choose a solution with a proven track record of commitment and performance. Oracle itself represents the largest known instance of a CPQ solution, used by more than 41,000 Oracle staff and accounting for 90% of our total revenue. Internal use of Oracle CPQ Cloud has delivered tremendous impact across numerous KPIs, and high-growth businesses can leverage them for similar outcomes in their own business:

  • Faster Sales – Close sales and accelerate your deals process. We saw a 2x increase in average deal velocity and a 9x increase in self-service. This new approach to a configure, price and quote (CPQ) solution results in vastly accelerated sales.
  • Improved Deals Process – With reduced admin time and the elimination of quarterly blackouts for reconciliation, we added 8 weeks of additional sales time for our sales teams.
  • Error Free Orders – This lower funnel benefit minimizes failed orders or incorrect fulfillment, a common source of customer dissatisfaction. We reduced our error rate to 0% down from 70% and saw a 2x increase in satisfaction among CPQ users.
  • Quicker Tech Launches – We saw a 4x reduction in the time and effort it took to launch a new product by leveraging cloud tools instead of on-premises IT and infrastructure team. This rapid deployment frees SMBs to focus on critical tasks.

We employ Oracle CPQ Cloud to improve sales productivity and remove inefficiencies from internal processes. While SMBs may not struggle with layers of red tape, the right CPQ solution removes friction points for employees and for customers.

Read how Oracle CX Cloud is helping KidZania manage their global loyalty marketing program.

 

What's Next for Oracle CPQ?

Beyond delivering the most robust CPQ solution on the market, we continue to develop Oracle CPQ Cloud to ensure it meets the needs of our SMB partners, simplifying the most complex areas of their business. As we invest in new solutions for the needs of SMBs, we primarily aim to drive sales efficiency, streamline administration, and give SMBs the flexibility to drive performance at scale. Recently we've added two critical tools based on customer feedback:

Most importantly, Oracle CPQ Cloud customers don't have to worry about connecting multiple cloud systems to their CPQ tool. We provide comprehensive tools for SMBs, allowing you to connect to Oracle Service Cloud, Oracle Commerce Cloud, and more. Our expertise across multiple industries and a broad portfolio of cloud solutions give SMBs all the tools they need to manage commerce from a single provider. Oracle CPQ Cloud integrates with Oracle Service Cloud to support guided selling, with Oracle Commerce Cloud to support self-service for complex quotes, and even connects your CPQ needs to transportation and logistics.

An Active Partner

While many of the CPQ unicorns promise dedicated support and ongoing development, Oracle has the resources and commitment to continually invest in our SMB customers' long-term success by assisting them with the transition to a new CPQ solution. We know implementing a CPQ solution can be a complicated proposition for SMBs, so we identify opportunities to improve processes and save you money through Breakthrough Opportunity Analysis (BOA) workshops.

These tailored working sessions help map out the full customer journey, from quote to cash, to understand the scope of your sales and quoting process. These two-day workshops deliver the insight and CPQ frameworks needed to make your transition to Oracle CPQ a success.

Beyond the 41,000 Oracle staff who leverage Oracle CPQ Cloud, more than 600 leading brands and 600,000 of their employees use it every day. With a proven track record of commitment to solving CPQ challenges for businesses of all sizes and a suite of cloud services, you can trust Oracle with your pricing and quoting needs.

For more information, read the Oracle Executive Brief, Financial Impact of Selecting the Wrong Configure Price Quote (CPQ) Solution.

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