At Oracle, we make our customers (and their customers) the focus of everything we do. We work to provide the right customer experience (CX) applications, foundational cloud technologies, and best practices to help our growing customers stay profitable. And we have the customer stories to prove it. The key to that success is helping our small-to-medium business (SMB) customers measure their business outcomes.
We worked with many of our Oracle Service Cloud customers to gather data points around customer service excellence and the tangible benefits they experienced in the areas of:
Based on the customer data we collected, average improvements (over the course of three years) from Oracle Service Cloud were impressive.
Today’s customers decide how and when they will engage with a company; therefore, providing self-service options is critical to delivering modern, top-quality customer service. With Oracle Service Cloud, companies experienced:
Thanks to Oracle Service Cloud, our customers were able to improve operational efficiency and increase agent utilization. Some examples include:
Companies cannot control how and when their customers engage, but they can control how to respond on their customers’ preferred channel. With Oracle Service Cloud, our customers experience a:
The modern service experience requires that companies monitor their customer’s use of services and proactively engage them to support and advise them along their journey. Oracle Service Cloud customers were able to switch from a reactive to a proactive mode and
Today’s modern customer service organizations can help companies support their customers and focus their service strategy on areas with the greatest impact. With Oracle Service Cloud, growing small-to-medium businesses can do just that in a simplified and optimized way while proactively pushing relevant communications, anticipating future needs, personalizing all engagements―all to monetize all opportunities and maximize operating profits. To learn how Oracle Service Cloud can help your growing SMB achieve similar results, chat with an Oracle Service Cloud expert.