By Josh Simons on May 28, 2005
Our power was restored at 3:30am this morning. We'd been on partial power (see earlier blog entry) since Wednesday evening due to the storm.
Given the storm and the labor strike, I think NSTAR did a great job. First, we were made to feel like they were paying attention to our problem even if they couldn't fix it immediately. They did this by periodically calling to check our status. This may have been a side-effect of reduced communication between their field people and the office staff--I don't know. Whatever the reason, we appreciated the calls.
Second, they used a two-tier repair approach the way hospitals deal with emergencies. A team of two people (we guess an NSTAR employee and a contract electrician) visited the house yesterday afternoon to assess the situation. Once they determined the problem was NSTAR's and that they couldn't fix it, they scheduled the line truck. That's a smart use of a scarce resource.
I tried to take a shot of the line truck down on the street. In this long exposure you can see the lights of the truck, their seachlight, and the moon. I somehow messed up the focus in the dark.