Paypal Refuses to Pay a Merchant on my Behalf
By Josh Simons on Oct 10, 2008
Here's a weird one. Correct me if I'm wrong, but the primary value of Paypal is that it hides my credit card details from merchants I choose to do business with. Am I right?
Imagine my surprise when I saw the error message below when I tried to complete a recent purchase using Paypal:
Ummm. HUH? What definition of "hide" includes the vendor having any idea whatsoever what kind of credit card I'm using?? So long as my credit card is valid and acceptable to Paypal, why should it matter what kind of card it is? I called Paypal to find out what had happened.
The representative was not forthcoming, but from what she told me it sounds like Paypal has a specific agreement with this merchant and that agreement had not been updated by the merchant. She mentioned something about a commercial entity user agreement and told me she wasn't allowed to explain further because it would expose merchant information. She suggested I contact the vendor and explain that I wanted to use a Mastercard to make a payment to them via Paypal--presumably to encourage the vendor to re-up on their Paypal contract. She couldn't explain why this related to Mastercard in particular.
The rep agreed with my summary: That some sort of dispute or issue between Paypal and this vendor was preventing me from doing business using Paypal as an intermediary.
That ain't right.