Mac Book Pro, Part the Seventh

I stopped at the Palo Alto Apple store yesterday to see if my battery was eligible for replacement under Apple's latest replacement program. With a cycle count of about 180 and a current battery life of about 2.5 hours even after applying the latest battery software update, I thought it was worth a try. And it was, eventually.

The genius/tech at the Palo Alto store first said I wasn't eligible based on my machine's serial number and that of the battery. He determined this by removing the battery from my sleeping machine (which kernel panic'ed later as a result, but now seems okay.) After I told him I had come to the store based on this article, which didn't seem to have any relation to serial numbers, he gave me a new battery.

As we were finishing, he mentioned that my machine was out of warranty. Which wasn't true, since I had bought Apple Care coverage when I purchased the laptop. This was the second time Apple has lost track of this coverage. I called 1-800-APL-CARE and they fixed the problem, though it did take more than 15 minutes on the phone.

For those keeping track, here are the issues I've had so far with my Mac Book Pro. Click on a summary to read the full blog entry.

problemresolution
laptop arrives with dead superdrivelaptop replaced
laptop wakes from sleep when movedtop case assembly replaced
battery recalledbattery replaced
fast ticking noisefan replaced
multiple black blobs on screenscreen replaced
loud whistling noisepower management system reset
poor battery performance (current blog entry)battery replaced

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