For most organizations, Oracle's Siebel CRM application is mission-critical. This article will guide you on how you can engage Oracle Support and Oracle Advanced Customer Services (ACS) in order to get maximum value out of your investment. Gregg Reno, Product Manager in Premier Support, hosted a session during the recent Oracle Siebel CRM Virtual Summit, where he outlined exactly what our customers get with their Siebel Support investment. As well as understanding the benefits gained with Oracle Support, many useful hints and tips on working with ACS were detailed.
Benefits of Oracle’s World Class Product Support & Services
Oracle’s Get Proactive program focuses on maximizing your Oracle Premier Support investment. If your only interactions with Oracle Support have revolved around service requests when problems occur, you are missing out on key capabilities. With My Oracle Support, you have access to powerful proactive tools, resources and knowledge that can help you manage your applications and technology to build success:
But most importantly, you have Oracle as a business partner. Siebel CRM Support is much more than just handling SRs and delivering fixes. Instead of only maintaining your Siebel CRM deployment, we can help you transform it to be the flexible, scalable Customer Experience platform that you desire.
The “What You Can Do Right Now” Checklist
We created a checklist for our Siebel CRM customers outlining how to use the features and capabilities of Support. In the webinar, Gregg covered in-depth how you can get started with each of the following checklist points:
Advanced Customer Services
ACS has a comprehensive portfolio of services, spanning across on premise and cloud. ACS provide fixed scope, fixed price services to give you transparent building blocks and cost control, as well as flexible time and material services to give you the right support at the right time. ACS Technical Account Managers coordinate service deliveries and are your single point of contact across all layers of your technology stack.
If you would like to further accelerate your plans for Siebel CRM transformation, or want to provide feedback on our latest release, then please take the Siebel CRM Innovation Survey.