Achieving Digital Transformation with Oracle's Siebel CRM

Transform your Siebel CRM Application with Oracle Support and Oracle ACS

For most organizations, Oracle's Siebel CRM application is mission-critical. This article will guide you on how you can engage Oracle Support and Oracle Advanced Customer Services (ACS) in order to get maximum value out of your investment. Gregg Reno, Product Manager in Premier Support, hosted a session during the recent Oracle Siebel CRM Virtual Summit, where he outlined exactly what our customers get with their Siebel Support investment. As well as understanding the benefits gained with Oracle Support, many useful hints and tips on working with ACS were detailed.

Benefits of Oracle’s World Class Product Support & Services

Oracle’s Get Proactive program focuses on maximizing your Oracle Premier Support investment. If your only interactions with Oracle Support have revolved around service requests when problems occur, you are missing out on key capabilities. With My Oracle Support, you have access to powerful proactive tools, resources and knowledge that can help you manage your applications and technology to build success:

  • Access to a massive Oracle Knowledge Base
  • Essential security and bug fixes for your mission-critical application
  • Monthly Release Updates containing platform enhancements 
  • A rolling 10-year window of Premier Support with extensions each year and no planned end date
  • Continuous innovation with monthly product updates
  • Resources to help you Upgrade or Transition to the Cloud with confidence
  • Trainings, Accreditations and Certifications
  • Access to Customer Advisory Boards
  • Relationships with product teams to co-innovate
  • and many many more

But most importantly, you have Oracle as a business partner. Siebel CRM Support is much more than just handling SRs and delivering fixes. Instead of only maintaining your Siebel CRM deployment, we can help you transform it to be the flexible, scalable Customer Experience platform that you desire.

The “What You Can Do Right Now” Checklist

We created a checklist for our Siebel CRM customers outlining how to use the features and capabilities of Support. In the webinar, Gregg covered in-depth how you can get started with each of the following checklist points:

  • Understand the business benefits being delivered on a monthly basis
  • Improve your support portal efficiency
  • Expand your team’s knowledge
  • Participate in the Customer Advisory Board (CAB)
  • Leverage the help available to you
  • Build a relationship with the product strategy team

Advanced Customer Services

ACS has a comprehensive portfolio of services, spanning across on premise and cloud. ACS provide fixed scope, fixed price services to give you transparent building blocks and cost control, as well as flexible time and material services to give you the right support at the right time. ACS Technical Account Managers coordinate service deliveries and are your single point of contact across all layers of your technology stack.

Key Takeaways

  • Understand the value of Support and use it to your advantage!
  • Make a start immediately by using the “What You Can Do Right Now” Checklist.
  • Know that Oracle is really committed to your success.

You can watch this entire webinar replay or download the presentation here. The events page provides easy access to all the other sessions from the Siebel CRM Virtual Summit.

If you would like to further accelerate your plans for Siebel CRM transformation, or want to provide feedback on our latest release, then please take the Siebel CRM Innovation Survey.

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