We live in a mobile world - 95% of consumers are mobile and 70% are highly engaged through their mobile applications. However, consumers are fed up with poor customer engagement experiences and outdated approaches to customer service. Imagine if your organization could modernize the customer journey using digital customer engagement from one that is frustrating, disjointed and time-consuming to one that is proactive, seamless and meaningful.
With Oracle Live Experience, you can easily extend Siebel CRM such that agents can offer proactive, digital engagement directly from within the Siebel UI. The result is the ability to apply a mobile-first strategy which empowers line of business teams to improve key CX metrics such as increases in CSAT score, retention, sales & loyalty.
Oracle Live Experience Cloud is a SaaS application that enables enterprises to modernize customer experience with digital engagement. A standard Siebel CRM integration with Oracle Live Experience can help drive digital transformation initiatives.
By extending the familiar Siebel CRM UI with Oracle Live Experience (LX) it is possible to deliver new context-aware, modern digital engagement channels including voice, video and screen sharing to their customers.
The following features are provided with the Oracle Live Experience integration:
Read about the latest features here.
Call Center agents view of Oracle Live Experience integration with Siebel CRM.
Find out more about Oracle Live Experience here
Click here to read the Technical Walkthrough of how to integrate Siebel CRM and Oracle Live Experience easily.
If you would like further information or to talk to our team about Live Experience, please don't hesitate to get in touch.