The Siebel CRM CAB (Customer Advisory Board) is one of many groups falling under Oracle’s Global Customer Programs Community and has been vital in helping customers collaborate, share ideas and drive our product roadmap for 25 years. We welcome all our customers and partners to join our CAB regardless of size or industry.

Overview

  • Opens up opportunities for collaboration and information exchange between strategic Oracle customers and Oracle decision makers
  • Promotes networking & relationships among Oracle customers directly
  • Provides access to Customer Forums and Global User Group Communities, opening the lines of communication and encouraging collaboration and sharing of ideas.
  • Encourages customer contribution to product direction, roadmap and strategy.
  • Provides feedback in surveys, customer focus groups (Special Interest Groups), Oracle User Groups, events
  • No membership fees or dues

Key Benefits

  • Direct access to the Siebel CRM CAB community and via our email newsletters, receive notifications of virtual meetings and regional events
  • Opportunity to directly influence product strategy and roadmap
  • Opportunity to participate in our BETA program, which is essential for the product team to show you the latest demos of features in motion to gather your feedback and a vehicle for co-innovation. 
  • Participate in monthly virtual CAB meetings and webinars
  • Invitation to regional Siebel CRM F2F events and opportunity to meet with the product team.
  • Allocation of a Siebel CRM Product Development Sponsor, providing a direct contact point within the Siebel CRM Product Management team to discuss your CRM strategy
  • Access to the Oracle Cloud Customer Connect portal for Siebel CRM customers. Access recorded meetings and customer case studies, collaborate with other customers and partners on the forums. 
  • Access to the LinkedIn Siebel CRM Customer Connect group. 

Customer Connect Webinars (Virtual CABs)

Every month the product management team run a Virtual CAB meeting on Cloud Customer Connect, which is a forum for us to share our latest product updates and for customers to share experiences and success stories. We invite guest speakers to present on topics of interest, case studies e.g. Open UI migration/adoption/benefits, cloud strategy, industry specific solutions, partner innovations and case studies.

Siebel CRM BETA Program

Essential for customers and partners that are members of our CAB and want to work closely with the Siebel CRM Product Management team to gain deeper insight into product features and innovations currently in development. All CAB members need to self-nominate to be part of the BETA program. This is easily done by completing this form. 

Product Development Sponsors

At Oracle, the Siebel CRM team is focused on both innovation and customer success. As we engage frequently with our CAB customers, the product management team introduced a new initiative with dedicated Siebel CRM Product Development Sponsors to strengthen our direct relationship with our most active customers. This initiative is specific to helping our customers with queries regarding the Siebel CRM product strategy and roadmap, new feature enhancements / ideation and collaboration at future events.

Join the Customer Advisory Board

To join the Siebel CAB is easy, follow the steps below:

  1. Click here to join the Siebel CRM Customer Advisory Board newsletter mailing list to get the latest updates, news and events.
  2. Request to join the LinkedIn Siebel CRM Customer Connect group so you can easily collaborate with other CAB members.
  3. Follow the Siebel CRM topic on Cloud Customer Connect. First you need to register here and choose Siebel CRM as an area of interest. You will then be able to watch monthly webinars and access key content. 

All customers with valid support agreements are welcome to join the Siebel CRM CAB. As customers enroll they need to sign a simple Customer Participation Confidentiality Agreement (CPCA) agreement. The CPCA defines confidentiality and feedback, granting Oracle the ability to use the feedback that we receive during these activities in our future product development.

Please contact us for more information.